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We’re looking for a pioneering North America GTM Lead who will work directly with the VP of Revenue to grow our sales presence in North America. In this role, you will be managing some of our most important prospects and customers. You will be hands-on in translating complex customer needs into scalable solutions, shaping how new customers experience Inworld from their very first interaction. You’ll be the architect of trust and technical credibility, working cross-functionally with product, engineering, and growth to help deals progress end-to-end, ensuring seamless adoption and long-term customer impact. Your work will lay the foundation for our GTM strategy, uncover new market opportunities, and directly influence how Inworld scales its solutions across industries.
Job Responsibility:
Manage a robust book of business and run the end-to-end sales process, ensuring customer technical requirements are met and deals progress
Translate customer needs into actionable technical requirements for Product and Engineering
Build credibility with external stakeholders through technical fluency and solution-oriented thinking
Own pipeline generation opportunities through outbound engagement, trend analysis, mining our rapidly growing PLG funnel, and working with our GTM Engineer and BDR team
Partner cross-functionally with Product, TPM, and Growth teams to ensure a seamless customer experience
Manage POCs and use GTM tooling to accelerate deal cycles and increase win rates
Contribute to shaping GTM strategy by identifying new verticals, use cases, and expansion opportunities
Requirements:
2-6 years of experience in customer facing roles (AE, SE, GTM Lead) with demonstrated technical aptitude
Strong technical background (AI, cloud, infrastructure, or software-related environments preferred)
Demonstrated ability to manage external customer or partner relationships toward defined outcomes
Track record of independent execution, problem solving, and meticulous follow-through
Effective communicator with ability to bridge technical and business conversations
High level of empathy and integrity in client interactions
Thrive in ambiguity and see constant change as opportunity, not obstacle
Prior exposure to a product-led growth strategy and usage-based business model
Bachelors degree or higher, in a technical domain
Nice to have:
Experience at a high-growth startup, or as a founder/operator
Experience with modern GTM systems (Clay, n8n, zapier etc.)
Familiarity with the AI ecosystem and emerging use cases
Basic understanding of sales principles (MEDDPICC, BANT etc.)