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As our first GTM Knowledge Engineer, you’ll sit at the intersection of Revenue Enablement, Revenue Operations, and Information Systems within the Go-to-Market Center of Excellence. In this highly impactful role, you’ll build, deploy, and improve the intelligent interfaces, AI agents, and knowledge systems that support our commercial teams and reduce friction across the seller workflow. This role carries a dual mandate. First, you’ll create and operationalize GTM agents that automate seller workflows such as meeting prep, POV generation, certification, stakeholder mapping, and ROI modeling. Second, you’ll help reduce systemic friction across the quote-to-cash process by translating complex packaging, policy, and process requirements into clear, proactive user-layer guardrails that help teams move faster and more consistently.
Job Responsibility
Build Enablement Agents & Agentic Layers (75%): Custom GTM Agent Engineering: Design, code, and ship localized context-aware GTM Agents that solve explicit seller problems: tactical meeting prep, live stakeholder mapping, automatic POV generation, customer champion deck synthesis, and dynamic ROI modeling
Orchestration Layer Architecture: Program and maintain the backend orchestration layers that parse active CRM deal metrics to surface the exact right agent, script, or asset at the millisecond it is needed in a rep's live workflow
Agentic Onboarding & Certification: Collaborate with the Content Lead to Build interactive, automated AI role-play environments and auto-certification frameworks that adapt automatically to a rep's specific role, target region, or individualized execution gaps
In-Call & Co-Selling Assistance: Prototype real-time sales assistance tools and interactive overlays providing active deal guidance and objection handling support directly inside live call environments
Automated Content Maintenance: Work with the rest of the Center of Excellence team, create programmatic integrations and automated pipelines that connect data sources directly into seller interfaces, preserving content freshness and data accuracy automatically
Drive Q2C Automation & Systemic Interface Fluency (25%): Q2C UX Friction Interception: Master the complete front-end layout of the CPQ platform to map and isolate severe click friction, configuration drop-offs, and administrative delays. Build inline agent validation paths that guide reps step-by-step through complicated calculations (e.g., co-termed add-ons, complex proration structures)
Front-End Quoting Guardrails: Program proactive data validation scripts and warning triggers that catch item packaging errors or discount threshold violations directly over the user UI, mitigating back-and-forth rework loops with deal desks
Policy-to-Logic Translation: Take abstract, highly complex operational policies and translate them directly into clean, automated rules-of-the-road within user workspaces, using low-overhead interface apps
Requirements
At least 4 years of relevant professional experience, including at least 1 year of hands-on experience building and shipping AI agents, conversational interfaces, or enterprise-grade internal applications
Technical proficiency in programming languages (JavaScript, TypeScript, or Python)
experience interacting directly with APIs, vector storage setups, and AI application orchestration frameworks (Claude, modern LLM APIs)
Thorough systems-level mapping comprehension of modern B2B SaaS workflows, sales deal milestones (MEDDPICC), data monitoring tracking (SQL, Snowflake data models), and enterprise CRM/CPQ navigation parameters
Profound code literacy
You can open, read, review, optimize, and debug Javascript or Python code directly to build apps that work seamlessly
You look at modern sales development not as a collection of slide decks and training webinars, but as an optimization loop where information architecture and agent automation structurally accelerate human capability
Intense bias for action
You excel at rapid prototyping, thrive under high-growth mandates, and build scalable front-ends that make complex systems instantly actionable for non-technical users
You are authorized to work in the United States
What we offer
Competitive compensation
comprehensive benefits package that includes medical, dental, wellness program, paid parental leave, professional development, and a fully stocked kitchen
Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Work in Uptown Oakland, CA or Midtown New York City
Flexible work-from-home days on Tuesdays and Fridays
Monthly home internet reimbursement
Select your preference of hardware (Mac or PC) and customize your desk setup
Enjoy a wide variety of snacks and beverages in the office
Bond over company-wide out-of-the-box events and fun activities with your team
Take advantage of learning and career development opportunities