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Deel Logo Deel · IT - Administration

GTM Enablement Manager, Client Success

Canada; United Kingdom; Ireland; Spain; Portugal; Italy · Job Posted February 21, 2026
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Job Description

This role acts as the single point of accountability for preparing Customer Success teams to confidently onboard, support, retain, and expand customers across Deel’s solutions. You will partner closely with Customer Success leadership, Product Enablement, Product, Instructional Design, and Customer Education to ensure CSMs have the skills, knowledge, and tools needed to drive measurable client outcomes and business impact.

Job Responsibility

  • Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs
  • Translate business priorities (adoption, retention, expansion, efficiency) into structured, outcome-driven enablement programs for CS roles
  • Act as a thought partner to CS leadership on capability gaps, readiness needs, and skill development priorities
  • Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application
  • Partner with Subject Matter Experts, Product Enablement, and Instructional Design to create high-quality, role-specific learning experiences
  • Ensure programs are practical, scenario-based, and directly applicable to real client conversations and workflows
  • Enable CSMs to confidently drive product adoption, value realization, and renewal readiness
  • Partner with Product and Customer Education to reinforce best practices for ongoing client enablement
  • Use customer insights, CS feedback, and performance data to identify adoption or retention gaps and design targeted enablement interventions
  • Define program milestones and success metrics aligned to CS and GTM goals
  • Track KPIs and report regularly on enablement progress, outcomes, and impact
  • Set clear expectations with stakeholders and provide ongoing feedback and recommendations

Requirements

  • 3+ years of relevant experience in enablement, program management, Customer Success, Sales, or a related role
  • Strong understanding of Customer Success motions, with at least 2 years of experience working in or closely with CS, Onboarding, or a revenue-impacting role
  • Experience designing and delivering enablement programs for global, distributed teams
  • Ability to translate complex product, process, or domain knowledge into clear, actionable learning
  • Excellent project management and organizational skills
  • able to balance multiple priorities in a fast-paced environment
  • Confident facilitator, coach, and communicator with strong presentation skills
  • fluent in English
  • Highly collaborative, able to build trust and influence across CS, Product, Enablement, and cross-functional teams
  • Data-informed and outcomes-focused, with experience defining and tracking enablement KPIs
  • Self-directed, proactive, and comfortable operating as a single owner with high situational awareness
  • Passion for learning, development, and helping others succeed
  • Experience working in a high-growth technology or SaaS environment

What we offer

  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
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