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This role acts as the single point of accountability for preparing Customer Success teams to confidently onboard, support, retain, and expand customers across Deel’s solutions. You will partner closely with Customer Success leadership, Product Enablement, Product, Instructional Design, and Customer Education to ensure CSMs have the skills, knowledge, and tools needed to drive measurable client outcomes and business impact.
Job Responsibility:
Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs
Translate business priorities (adoption, retention, expansion, efficiency) into structured, outcome-driven enablement programs for CS roles
Act as a thought partner to CS leadership on capability gaps, readiness needs, and skill development priorities
Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application
Partner with Subject Matter Experts, Product Enablement, and Instructional Design to create high-quality, role-specific learning experiences
Ensure programs are practical, scenario-based, and directly applicable to real client conversations and workflows
Enable CSMs to confidently drive product adoption, value realization, and renewal readiness
Partner with Product and Customer Education to reinforce best practices for ongoing client enablement
Use customer insights, CS feedback, and performance data to identify adoption or retention gaps and design targeted enablement interventions
Define program milestones and success metrics aligned to CS and GTM goals
Track KPIs and report regularly on enablement progress, outcomes, and impact
Set clear expectations with stakeholders and provide ongoing feedback and recommendations
Requirements:
3+ years of relevant experience in enablement, program management, Customer Success, Sales, or a related role
Strong understanding of Customer Success motions, with at least 2 years of experience working in or closely with CS, Onboarding, or a revenue-impacting role
Experience designing and delivering enablement programs for global, distributed teams
Ability to translate complex product, process, or domain knowledge into clear, actionable learning
Excellent project management and organizational skills
able to balance multiple priorities in a fast-paced environment
Confident facilitator, coach, and communicator with strong presentation skills
fluent in English
Highly collaborative, able to build trust and influence across CS, Product, Enablement, and cross-functional teams
Data-informed and outcomes-focused, with experience defining and tracking enablement KPIs
Self-directed, proactive, and comfortable operating as a single owner with high situational awareness
Passion for learning, development, and helping others succeed
Experience working in a high-growth technology or SaaS environment
What we offer:
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access