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ElevenLabs Logo ElevenLabs · Sales

GTM Enablement - Expansion

United States · Job Posted April 20, 2026
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Job Description

We're hiring our first GTM Enablement – Expansion to build the foundation of how ElevenLabs enables its global revenue teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale.

Job Responsibility

  • Own the expansion enablement foundation
  • Build expansion enablement programs
  • Drive adoption and reduce churn
  • Create enablement content
  • Use ElevenLabs AI and AI-native tools in enablement
  • Deliver live and async training
  • Measure and improve enablement effectiveness
  • Shape the function

Requirements

  • 4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company
  • At least 2 years in a customer-facing role (CSM, AM, Solutions, or similar) with direct experience driving adoption, retention, and/or expansion
  • Technical fluency — you can navigate API documentation, understand integration architectures, and credibly discuss technical implementations
  • Proven experience building enablement programs from scratch in fast-moving environments
  • Full-stack enablement skills: live facilitation, content creation, e-learning development, and presentation design
  • Strong understanding of B2B SaaS customer lifecycle, health scoring, and retention metrics
  • Deep familiarity with expansion motions — cross-sell, upsell, and multi-product positioning
  • Experience designing both live and self-serve training, including certification programs
  • Confident facilitator and presenter for global audiences
  • Strong stakeholder management skills across Customer Success, Sales, Product, and Marketing teams
  • Analytical mindset with experience defining and tracking enablement effectiveness
  • familiarity with Salesforce, Sigma, and Gong strongly preferred
  • AI-native operator — you use AI tools fluently in your daily work and can articulate how to embed them into enablement programs and workflows
  • Comfortable operating across global time zones and cultures
  • Fluency in English
  • additional languages are a plus

Nice to have

  • Experience at a high-growth AI/ML, developer tools, or API-first company
  • Background in voice AI, conversational AI, or contact center technology
  • Familiarity with usage-based pricing models and consumption-driven expansion
  • Experience enabling both CSM and AE roles within the same organization

What we offer

  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
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