Gsoc Operator Jobs

HiveWatch

Location:
United States, El Segundo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

23.00 - 29.00 USD / Hour

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Job Description:

An Operator located in the Global Security Operations Center (GSOC) is responsible for proactively supporting multiple clients in diverse locations through the use of best-in-class technology for emergency and non-emergency security operators, incoming call triage, event dispatching, and event-driven notification services 24 hours a day, 7 days a week. In an emergency situations, the HiveWatch GSOC directs and coordinates assistance and support for its clients by providing technical and advisory assistance for the performance of essential operational services; the escalation of of identified security events, and is the central communication intake point for management, control, and reduction of immediate threats to health and safety.

Job Responsibility:

Represent and display the HiveWatch core principles of customer service and professionalism
Utilize multiple software platforms and technologies to answer routine and emergency calls, monitor access control alerts and video feeds, open source threat intelligence, and information from mass-communication tools. Dispatch/notify security officers, maintenance, and liaise with emergency 911 centers
Be able to prioritize and make decisions under stress
Maintain various records of communications and events in a concise manner
Work collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers
Communicate and disseminate information, using established communication vehicles, to key partners using best practices
Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems
Maintain composure during critical incidents and emergencies
Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality
Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
Ability to generate concise reports from verbal or written sources

Requirements:

Minimum 3 years experience working with or in a communications or operations center, or other related role
Must be willing to learn unfamiliar technical systems
Must have availability for overnight shift work
Strong customer service/interpersonal skills, especially during times of crisis
Must have a reliable means of communication (i.e., email, cell phone)
Must have a reliable means of transportation (public or private)
Must be willing to sign a confidentiality agreement, and maintain confidentiality at all times
Must be able to pass a background check and drug screen upon the extension of a conditional employment offer

What we offer:

Health Benefits: Medical, Vision, Dental and Life Insurance
Cutting edge solutions in an emerging field with lots of growth potential
Generous compensation packages
Work from our headquarters on Main Street in El Segundo, CA
401K
Paid Time Off
Family friendly & compassionate work culture
Eligible to participate in HiveWatch Equity Incentive Plan

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Gsoc Operator