GSOC Operator

Job Description

As a Security Officer Command Center Dispatcher in Milpitas, CA, you will serve and safeguard clients in a range of industries such as Logistics & Distribution, and more. Join Allied Universal as a Dispatch Professional supporting a busy logistics and distribution location. In this role, you will monitor activity, coordinate responses to security-related concerns, document key information, and provide strong communication and customer service. You will help support smooth daily operations through teamwork, integrity, and a caring, reliable, and innovative approach that makes a real impact every shift.

Job Responsibility

Provide customer service to clients, visitors, and site personnel by following site-specific procedures, dispatch protocols, and appropriate emergency response activities
Monitor radios, phones, alarms, and other communication systems to receive calls for service, document incidents, and coordinate the assignment of security-related personnel across the location
Respond to incidents, service requests, and critical situations in a calm, problem-solving manner, relaying accurate information to supervisors, first responders, and/or site contacts as needed
Maintain detailed logs, dispatch records, and incident reports, helping to support timely communication, operational awareness, and follow-up on security-related concerns
Conduct regular and random patrol coordination and status checks for the business and perimeter, with working environments and conditions varying by location

Requirements

At least 1 year of security-related experience is required
A state, county, or city issued security license is preferred
A guard card or license is preferred
Customer service experience is preferred
Alarm panel experience is preferred
Be at least 18 years of age for unarmed roles
21+ years of age for armed roles
Possess a high school diploma or equivalent
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
A valid driver's license will be required for driving positions only

Nice to have

A state, county, or city issued security license is preferred
A guard card or license is preferred
Customer service experience is preferred
Alarm panel experience is preferred

What we offer

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more
Career Growth: Get paid training and access to career growth opportunities
Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program

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GSOC Operator - Overnight Shift

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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