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We are seeking a highly motivated and experienced GSOC Manager to lead and oversee the day-to-day operations of our Global Safety Operations Center (GSOC) in Pleasanton. The GSOC Manager will play a critical role in ensuring the safety and security of our personnel, assets, and facilities. This is a leadership position that requires a strong understanding of security operations, excellent communication skills, and the ability to make sound decisions in a fast-paced environment. The GSOC Manager is a leadership position and an integral part of the client’s Physical Security & Safety team to ensure we maintain a safe and secure environment for all employees, contractors, visitors and guests. We are seeking someone who is both professional, courteous and possesses the technical acumen to oversee the team’s effort in safeguarding and protecting the Company’s people, property and processes, and contribute towards doing it with first-class customer service. The leader selected for this role is an experienced professional who has expertise in managing people, process and technology in the GSOC environment, including shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management.
Job Responsibility:
Be tasked with generating and maintaining a culture of accountability within the GSOC team
Should be familiar with basic HR rules and regulations and employee rights
Have the following responsibilities: motivating the team, managing projects, meeting deadlines, and maintaining an overall environment of continued improvement
Should be able to present examples of how you disciplined and improved performance and conduct of a team member
Meet an expectation to be ready for call outs, after-hours calls, irregular work hours, and stressful scenarios requiring maturity and poise
Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders
Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
Supervise the implementation of new technologies and business processes to improve efficiency
Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs, constant improvement of GSOC capabilities
Build, lead, manage, and motivate teams in a dynamic, rapidly evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
Monitor and track key performance indicators (KPIs) as per client MSA
Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
Provide enterprise detection and coordinated response to physical security, safety and business continuity events
Develop and maintain security-services performance metrics and related reports
Assist to field-based security specialists, site security facilitators, and program stakeholders
Stay at front edge of industry best practices relating to control center security management and related services
Requirements:
Bachelor's degree in a related field (e.g., security management, criminal justice), Military, or equivalent experience
Minimum of 5 yrs minimum leadership experience, preferably in the security industry
Minimum of 3 years GSOC Operations experience
Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
Proven experience leading and managing teams
Strong understanding of security principles, practices, and technologies
Excellent communication, writing, interpersonal, and problem-solving skills
Ability to work under pressure and make sound decisions in critical situations
Must be willing to work nights and weekends as this is a salary position
Nice to have:
Experience in the tech industry is preferred
Relevant certifications (e.g., ASIS CPP, PSP)
Experience with Lenel, Milestone, ServiceNow, Everbridge, etc.