GSOC Analyst Flex Job at Allied Universal® (Goodyear)

Job Description

A GSOC Risk Analyst Flex plays a critical role in Global Physical Security and Loss Prevention strategy by conducting remote investigations, process audits, alarm monitoring, and video surveillance from the Centralized Resource Center (CRC). This role supports operations across AMER by identifying risks, investigating losses, analyzing process gaps, and driving actionable recommendations to strengthen security and compliance

Job Responsibility

Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem solving manner
Actively monitor and effectively respond to all incoming requests for assistance, and monitor and assess potential risks, dangers, and incidents that may disrupt employee's well-being, safety, and business continuity
Communicate risk notifications and alerts with clarity and professionalism to the appropriate parties as required per the standard operating procedures
Actively monitor all tools and resources provided to identify and assess possible incidents
maintain proficiency with tracking and communications platform
Conduct video camera review to support investigations on UTR (Under the Roof), pilferage, and shrinkage cases with reference to system reports, and process validations
Monitor recorded video feeds to identify potential theft/fraud activities
Document investigative findings with clear evidence, timelines, and root cause analysis
Partner with field Loss Prevention (LP) teams to support on-ground investigation and resolution
Execute process audits to ensure compliance with LP, safety, and operational SOPs
Identify systemic gaps and process deviations that may contribute to loss or associate safety incidents
Provide actionable recommendations to stakeholders for remediation
Track closure of audit findings and escalate unresolved issues as per SOP
Collaborate with LP, Operations, Safety, and ACES teams to ensure alignment on investigation outcomes and preventive actions

Requirements

Be at least 21 years of age for unarmed roles
Possess a high school diploma or equivalent, or 5 years of verifiable experience
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
Proven analytical and problem-solving skills with attention to detail
Proficiency in MS Office (Excel, PowerPoint, Word) and ability to work with reporting tools
Good written and verbal communication skills in English
Ability to handle confidential information with integrity and professionalism
Ability to work in a 24/7 environment, including rotational shifts, weekends, and holidays
Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Experience in video camera, CCTV monitoring, alarm management systems, or centralized command/control room operations
Knowledge of supply chain, logistics, or warehousing operations

Nice to have

Prior military or law enforcement experience with an emphasis on Loss Prevention and Investigation
Bachelor's degree
Knowledge of supply chain, logistics, or warehousing operations
Wicklander-Zulawski experience/certification

What we offer

Health insurance and 401k plans for full-time positions
Schedules that fit with your personal life goals
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more

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GSOC Analyst Flex

Job Description

Job Responsibility

Requirements

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