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GSD Support Associate

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The Muse

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Location:
United States , Phoenix

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Konica Minolta currently has an exciting opportunity for a GSD Support Associate!

Job Responsibility:

  • Provide an exceptional service experience when handling incoming customer requests
  • Determine the reason for the request and, if necessary, route to applicable functions
  • For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
  • Log service incidents accurately and assist customers with other requests as needed
  • Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
  • Communicates clearly and professionally with customers to handle requests efficiently
  • Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
  • Gathers information of the customer request and determine best course of action
  • Identifies urgent situations that require additional actions to satisfy the customers' needs including supply sourcing/expediting and incident escalation
  • Follow through on customer commitments, research as needed using available resources
  • Actively participates in learning opportunities and completes assigned curriculum in a timely manner
  • applies knowledge to continuously improve the customer experience
  • Complete projects and tasks as assigned by management

Requirements:

  • High school or equivalent
  • Entry level with some experience preferred in a call center environment
  • Excellent verbal and written communication skills
  • Good customer service and interpersonal skills
  • Ability to problem solve and perform basic troubleshooting
  • Computer skills - Microsoft Office, Word, Excel, PowerPoint
  • Positive attitude and collaborates well with team members
  • Ability to multi-task work in a fast-paced environment
  • This position requires sitting at a desk with a computer monitor for several hours at one time
  • The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
  • Occasional travel as requested
What we offer:
  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • FSA
  • HSA
  • Fitness Subsidies
  • Pet Insurance
  • Mental Health Benefits
  • Birth Parent Or Maternity Leave
  • Non-Birth Parent Or Paternity Leave
  • Family Support Resources
  • Adoption Leave
  • Flexible Work Hours
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Commuter Benefits Program
  • Casual Dress
  • Snacks
  • Some Meals Provided
  • Company Outings
  • On-Site Cafeteria
  • Holiday Events
  • Paid Vacation
  • Paid Holidays
  • Personal/Sick Days
  • Leave Of Absence
  • Volunteer Time Off
  • 401(K) With Company Matching
  • Performance Bonus
  • Financial Counseling
  • Tuition Reimbursement
  • Promote From Within
  • Shadowing Opportunities
  • Access To Online Courses
  • Lunch And Learns
  • Internship Program
  • Leadership Training Program
  • Associate Or Rotational Training Program
  • Employee Resource Groups (ERG)
  • Unconscious Bias Training

Additional Information:

Job Posted:
December 30, 2025

Employment Type:
Fulltime
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