GSD Support Associate Job at The Muse (Phoenix)

Job Description

Konica Minolta currently has an exciting opportunity for a GSD Support Associate!

Provide an exceptional service experience when handling incoming customer requests
Determine the reason for the request and, if necessary, route to applicable functions
For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
Log service incidents accurately and assist customers with other requests as needed
Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
Communicates clearly and professionally with customers to handle requests efficiently
Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
Gathers information of the customer request and determine best course of action
Identifies urgent situations that require additional actions to satisfy the customers' needs including supply sourcing/expediting and incident escalation
Follow through on customer commitments, research as needed using available resources
Actively participates in learning opportunities and completes assigned curriculum in a timely manner
applies knowledge to continuously improve the customer experience
Complete projects and tasks as assigned by management

High school or equivalent
Entry level with some experience preferred in a call center environment
Excellent verbal and written communication skills
Good customer service and interpersonal skills
Ability to problem solve and perform basic troubleshooting
Computer skills - Microsoft Office, Word, Excel, PowerPoint
Positive attitude and collaborates well with team members
Ability to multi-task work in a fast-paced environment
This position requires sitting at a desk with a computer monitor for several hours at one time
The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
Occasional travel as requested