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HSBC Logo HSBC · IT - Administration

GSC: TPSA Service Delivery SME

Poland · Job Posted May 03, 2026

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Job Description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Responsibility

  • Leading all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous improvement
  • Serve as a primary contact (TPEM) for third-party suppliers including the Strategic Delivery Partner such as KPMG, SureCloud, and BitSight, to align services with business needs
  • Provide administrative and technical support for third-party services, including access management, reporting, troubleshooting, and process improvement
  • Support TPSA Global Delivery and Operation Lead with workload planning and effective communication across the Global team and KPMG
  • Collaborate with TPSA region leads to manage the SLAs
  • Identify and resolve service issue/risks by implementing governance and monitoring frameworks in partnership with Global Head of Third Party Cyber Governance and Risk
  • Enhance TPSA processes and build a resilient and engaged operational framework
  • Ensure security assessments comply with relevant regulations and standards
  • Create interlock with businesses, Procurement, and Technology teams to align service requirements

Requirements

  • 5+ years of experience in Cyber technical or specialist roles or similar experience
  • Strong knowledge and experience of Third Party/Supply Chain Management and risks
  • Strong knowledge and experience of IT systems and infrastructure and data security
  • Good understanding of service management principles
  • Experience in simple data analysis with tools like Excel, Power BI etc.
  • Experience in Third Party Security Assessment Process, control testing or audit disciplines
  • Ensure a steady improvement in your own skills and capabilities by planning and organising collaborative work and in-house cross-training opportunities
  • Continuous improvement mindset, comfortable challenging existing processes
  • Contribute to the team in achieving monthly targets (e.g. SLA) for Service Management

What we offer

  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Cafeteria platform
  • Employee assistance program
  • Additional contributions to PPK scheme
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking
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