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Gsc: Head Of Control Centre

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HSBC

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Location:
Poland

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

25000.00 - 30000.00 PLN / Month
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Job Responsibility:

  • Consolidate Control Centre activity across Client Connectivity, mapping all risk, resilience, cyber, release and environment management work and removing duplication
  • Stand up a unified Control Centre operating model, defining clear ownership, standards, governance, and consistent ways of working across the department
  • Build and lead a high-performing team, bringing together dispersed colleagues into a cohesive function with shared goals, aligned processes, and strong engagement
  • Own the department’s risk and control framework, driving a proactive risk culture where issues are identified, assessed, remediated, and evidenced effectively
  • Lead audit, compliance and regulatory engagement, acting as the single point of accountability and producing clear reporting for senior management and governance forums
  • Own operational resilience outcomes, including critical service identification, impact tolerances, business continuity, disaster recovery testing, incident management, and lessons learned
  • Lead cyber, fraud and surveillance controls for Client Connectivity, partnering with Group Information Security and representing the function in relevant governance forums
  • Govern change and release management, ensuring end-to-end visibility of changes, consistent risk assessment and approval, quality metrics, and safe, frequent delivery through modern engineering practices and automation/AI where appropriate

Requirements:

  • Strong technology risk/control leadership experience within financial services, operating at senior level with clear accountability for outcomes
  • Deep knowledge of risk and control frameworks, with a proven track record of designing, implementing, and embedding them at scale
  • Demonstrable expertise across at least two disciplines: operational resilience, cyber/fraud, and/or release/change management
  • Engineering empathy and credibility, able to partner effectively with software engineers and understand modern delivery practices and constraints
  • Automation and AI mindset, with the ability to identify operational pain points and work with engineering/data teams to deliver measurable efficiency and control improvements
  • Proven leadership in matrixed environments, motivating cross-functional teams and driving alignment across distributed stakeholders
  • Excellent senior stakeholder management, able to influence and challenge constructively at senior and executive level
  • Strong judgement and governance capability, including analytical problem-solving in ambiguity and experience preparing materials for regulators, audits, and governance forums
What we offer:
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Cafeteria platform
  • Employee assistance program
  • Additional contributions to PPK scheme
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking

Additional Information:

Job Posted:
May 10, 2026

Expiration:
June 08, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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