GSC: CLM Senior Specialist Job at HSBC

Job Description

CLM Operations helps protect HSBC and our customers by strengthening controls to prevent money laundering, financial crime, tax evasion and terrorist financing. As a Senior CLM Specialist, you’ll deliver high-quality KYC and Customer Due Diligence for corporate customers, manage onboarding and end-to-end reviews, escalate risk concerns, and support colleagues and stakeholders in applying a robust Risk Based Approach—ensuring compliance with regulation and Group policy while meeting operational performance targets.

Job Responsibility

Manage customers end-to-end across account opening and onboarding, including defining requirements, verifying documentation, and acting as a key point of contact for customers and business partners
Complete KYC due diligence reviews to the required quality and detail within agreed timelines and service levels
Perform account opening and regulatory activities including CDD, KYC, FATCA and CRS requirements
Analyse customer profiles, ownership structures and nature of business
identify UBOs and connected parties, and document outcomes clearly
Execute and assess screening alerts (NNS, PEP and sanctions), escalating or discounting in line with policy and evidence
Review customer risk ratings, recommend additional due diligence where required, and escalate material risk concerns to management and relevant stakeholders
Coordinate effectively with Compliance, Relationship Managers, QA/QC, support functions and technical teams to resolve issues and drive timely case closure
Support team performance and continuous improvement by coaching less experienced colleagues, contributing to process enhancements, and acting as backup for the Team Lead when needed

Requirements

Strong knowledge of Customer Due Diligence and KYC processes, including AML, sanctions, FATCA, CRS and related global standards
Experience delivering high-quality KYC analysis for corporate customers, including complex entity types and multi-layer ownership structures
Proven ability to interpret legal and corporate documentation to evidence nature of business, ownership and control
Strong analytical skills, critical thinking and attention to detail, with sound judgement in risk-based decision-making and escalation
Ability to work effectively in a high-volume, time-sensitive environment while meeting quality and productivity targets and SLAs
Confident stakeholder management and influencing skills to drive resolution across multiple teams and clarify responsibilities
Excellent written and spoken English, with professional communication skills for internal and external customer outreach via digital platforms and calls
A collaborative, flexible mindset with the ability to support colleagues through guidance/training and contribute to process improvement and change

What we offer

Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

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GSC: CLM Senior Specialist

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