Growth Strategy & Operations Manager Job at Scale (San Francisco)

Senior Strategy & Operations Manager, Merchant Growth, Delivery - EMEA

Join the Merchant Growth Strategy & Operations, Delivery - EMEA team as an Indiv...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

4+ years in strategy, operations, product, or growth roles in a technology or marketplace business
Problem Solving and Executional Excellence - High agency and self-sufficiency, able to work independently and own end-to-end program management of multiple workstreams
Data-Driven Decision Making- Strong capabilities to work with large sets of data, gleaning insights and creating compelling narratives. SQL proficiency a strong plus
Communication and Stakeholder Management - Advanced written and verbal communication skills and stakeholder management across multiple functions and seniority levels in matrixed environments
Business Acumen - Proven ability to translate data into strategic direction and confidence presenting it to senior stakeholders

Job Responsibility

Set the strategy and drive execution at scale: Define the overarching restaurant Pickup growth strategy — and bring it to life through toolkits, playbooks, and processes that enable local teams to execute consistently across EMEA
Own end-to-end growth programs: Lead integrated initiatives that increase restaurant same-store-demand growth and ROI within the Pickup fulfillment method
Be accountable for performance: Track and analyze key growth KPIs — including same-store-demand, adoption, session conversion, and ROI — and translate insights into clear action plans
Champion the restaurant: Put restaurants at the center of every decision, ensuring strategies and products fuel their sustainable same-store-demand growth and ROI

Regional Strategy and Operations Manager, Airports Growth (North Asia)

This role offers a unique opportunity to accelerate Uber’s presence at airports ...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

3–5 years of professional experience, ideally in strategy, operations, consulting, partnerships, or a fast-moving tech environment
Bonus if you have worked in travel or at an airport
Stakeholder management: Experience managing internal and external stakeholders and engaging with cross-functional teams at all levels across the business and senior leadership at external partners
Ability to speak Japanese or Mandarin is preferred but this is not a mandatory requirement
Ability to design and execute initiatives that deliver measurable business outcomes, including external partnerships
Strong analytical capability, adept at combining business, strategy, finance, and legal concepts to lead intricate, multi-faceted partnerships
Deep intuition for what makes a great traveller experience and the drive to continuously raise the bar
A self-starter with strong prioritization, execution, and problem-solving skills
A high standard of performance and a proactive bias toward action
You are resourceful in gathering necessary context and information through organizational relationships, you champion clarity and delivery, and you hold both your own contributions and those of your collaborators to an exceptionally high standard

Job Responsibility

Develop strategy to win the airport pickup experience: partner with local team stakeholders to devise a strategy to uplevel the airport pick up experience at some of the largest airports in the world and lead execution
Project management and execution - Plan and project manage multiple projects and have the ability to execute in a constantly changing, complex environment
Drive innovation & product excellence: Partner with product and operations teams to scope, test, and launch new features, services, or promotions that enhance the airport traveller experience
Turn insights into impact: Analyze traveller and marketplace data to identify growth opportunities, evaluate new initiatives, and translate findings into actionable strategies
Operational execution: Ensure smooth delivery and continuous optimization of airport operations, working cross-functionally to troubleshoot and improve processes at scale
Contribute to regional priorities: Collaborate with country teams and global partners to align airport initiatives with broader APAC consumer growth strategies

Fulltime

Operations and Strategy Manager, Driver Growth LatAm

The Driver Growth team's mission is to build the engine that powers it: the supp...

Location

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

3+ years of professional and demonstrated experience
Data-driven mentality
Proficiency in data analysis, generating data insights
Portuguese or Spanish and English proficiency
Demonstrated experience interpreting and presenting data to various audiences

Job Responsibility

Lead regional efforts to scale Uber Moto supply across LatAm
Plan and organize complex, multi-faceted projects with cross-functional teams
Identify and activate key levers to drive Uber Moto adoption
Perform deep-dive in Moto growth metrics, interpret trends and generate solutions
Maintain a pulse on Moto supply performance
Act as the voice of the LatAm market to Global Product teams
Implement, optimize, and scale core analyses and earner-facing processes across LatAm

Associate Manager, Marketplace - Restaurant Growth Strategy & Operations

We are seeking an Associate Manager to join our Marketplace Strategy & Operation...

Location

United States , New York

Salary:

105400.00 - 155000.00 USD / Year

DoorDash

Expiration Date

Until further notice

Requirements

4-6+ years of experience in a problem-solving role (consulting, tech, banking)
Extreme sense of ownership
Solve problems from first principles
Thrive with a diverse set of responsibilities and working across teams and disciplines
Analytical powerhouse — let data win arguments and comfortable pulling data in SQL and modeling in Excel
Collaborator with experience managing stakeholders across diverse audiences, from front-line doers to senior executives

Job Responsibility

Have Ownership — own visible goals that drive both top-line and bottom-line performance of our core marketplace business
Collaborate — work in a highly cross-functional environment with teams like Product, Analytics, Finance, Marketing, Sales, and more
Strategize — bring new products and strategies to market, integrating new value propositions into our restaurant ecosystem
Operate — become an expert on running a sustainable marketplace business — creating value for merchants, Dashers, and consumers alike

What we offer

Equity grants
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance

Fulltime

Strategy & Operations - Senior Manager (Customer Operations)

We are seeking a strategic and results-oriented Senior Manager to lead our Strat...

Location

United States , New York City

Salary:

150000.00 - 300000.00 USD / Year

Traba

Expiration Date

Until further notice

Requirements

7+ years in operations, strategy, account management, or customer success
At least 3+ years in a leadership role
Previous experience in tech, marketplace, or startup environment
Demonstrated ability to build and lead high-performing teams
Strong understanding of customer success methodologies
Ability to develop data-driven strategies
Proficiency in tools like Excel and SQL is a plus
Excellent communication skills
A passion for scaling businesses, building teams, and improving operational processes

Job Responsibility

Define and implement the strategy for Customer Strategy & Operations teams
Own the optimization of customer related processes
Work closely with Product, Growth, Engineering, and Operations teams
Lead and mentor a growing team of individual contributors and people managers
Leverage analytics to measure customer success KPIs
Ensure that customer feedback is captured and acted upon
Lead high-impact projects aimed at improving team efficiency
Oversee the seamless onboarding process for new clients

What we offer

Start-up equity
Competitive salary
100% paid health, dental, and vision coverage
Free meals and snacks in the office
Commuter benefits
Gympass benefit
One Medical membership
Gympass
HSA via Optum
Talkspace

Fulltime

Operations Strategy Manager (Global Events)

We are building a new team of Strategic Event Operations Managers to lead the de...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

2–5 years of experience in: Top-tier consulting (MBB or similar), OR Strategy & Operations roles in high-growth companies
Proven experience solving complex, ambiguous problems
Experience leading projects end-to-end
Structured problem solver: you break down complexity into clear actions
Builder mentality: you create solutions where none exist
High ownership: you operate independently with minimal guidance
Strategic + execution balance: you can design and implement
Strong stakeholder management: you influence without authority
Experience in operational environments (logistics, marketplaces, large-scale ops)
Exposure to live events or large-scale physical operations

Job Responsibility

Lead the operational strategy of large-scale, high-complexity events
Own projects from early planning stages through execution
Ensure delivery meets both partner expectations and internal standards
Translate partner needs into scalable operational models
Design processes, workflows, and tools from scratch when needed
Define how the event should be run — not just how to execute it
Break down complex, undefined problems into actionable plans
Anticipate operational risks and design mitigation strategies
Make decisions with incomplete information
Work closely with Sales, Originals, Product, and local Operations teams

What we offer

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in the heart of Madrid
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption
Gympass
English Lessons

Fulltime

Operations Strategy Manager (Global Events)

We are building a new team of Strategic Event Operations Managers within Event O...

Location

Australia , Melbourne

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

2–5 years of experience in top-tier consulting (MBB or similar) OR Strategy & Operations roles in high-growth companies
Proven experience solving complex, ambiguous problems
Experience leading projects end-to-end
Structured problem solver
Builder mentality
High ownership
Strategic + execution balance
Strong stakeholder management
Fluent English required

Job Responsibility

Lead the operational strategy of large-scale, high-complexity events
Own projects from early planning stages through execution
Ensure delivery meets both partner expectations and internal standards
Translate partner needs into scalable operational models
Design processes, workflows, and tools from scratch when needed
Define how the event should be run — not just how to execute it
Break down complex, undefined problems into actionable plans
Anticipate operational risks and design mitigation strategies
Make decisions with incomplete information
Work closely with Sales, Originals, Product, and local Operations teams

What we offer

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption
Wellhub
Possibility to receive in advance part of your salary by Payflow

Fulltime

Senior Strategy & Operations Manager

POSITION OVERVIEW At Mews, Customer Experience & Delivery (CXD) owns the full p...

Location

Salary:

Not provided

Mews

Expiration Date

Until further notice

Requirements

7+ years of experience in management consulting, strategy, or business operations roles, combined with experience in a high-growth startup or scale-up environment
Strong strategic and structured thinking, with the ability to break down complex problems and identify practical solutions
Proven ability to operate in both structured and unstructured environments, navigating ambiguity and driving clarity
Experience working across multiple functions and influencing senior stakeholders without direct authority
Highly analytical, with the ability to move from data to insight to decision
Comfortable switching between strategic work and hands-on execution, depending on what is needed
Proactive and anticipatory in approach, with a bias toward action and ownership
Strong communication skills, both written and verbal, with the ability to synthesise information clearly
Interest in operations, organisational design, and how to build scalable systems in a growing company
Motivated by building strong teams and culture, with an appreciation for how effective organisations operate day to day

Job Responsibility

Partner directly with the SVP of Customer Experience & Delivery on strategic priorities, planning, and decision-making, translating direction into clear actions and outcomes
Drive cross-functional initiatives that span Customer Success, Onboarding, Support, Product, and Commercial teams, ensuring alignment and execution
Anticipate risks, gaps, and misalignment across the organisation, stepping in to resolve issues before they escalate
Bring structure to ambiguous or complex problems, developing clear frameworks, recommendations, and execution plans
Act as connective tissue across teams, ensuring work is coordinated, priorities are clear, and efforts are not duplicated or working at cross purposes
Help design and run the operating rhythm of the organisation, including planning cycles, business reviews, leadership meetings, and offsites
Improve the quality of decision-making by combining data, customer insight, and operational context into clear and actionable views
Track progress against key initiatives and priorities, ensuring accountability and follow-through without introducing unnecessary process
Lead high-priority projects that do not sit neatly within a single team, adapting quickly as business needs evolve
Support leadership communication and alignment, helping ensure clarity across managers and teams during periods of change

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly EDGE time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
Regional healthcare coverage

Fulltime

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Growth Strategy & Operations Manager

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