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Uber Direct is our white-label delivery service that enables merchants in Sweden to offer fast, same-day delivery from their own websites, apps, or stores — with no need for customers to use the Uber app. You will own the long-term commercial health of these partnerships, ensuring they scale effectively on our platform. Your work bridges the gap between digital strategy and physical logistics at a massive scale. Success here requires the grit to solve messy problems and the influence to align stakeholders with competing priorities. You must stay steady under pressure, using data to navigate ambiguity and drive results for your partners. You will build deep expertise in the local delivery ecosystem and help define the standard for how the Swedish market experiences on-demand logistics.
Job Responsibility:
Driving growth: Develop plans in conjunction with your assigned accounts to expand their business through growing same-location sales or adding locations
P&L and operational efficiency: Build long-term relationships with our key accounts and be the main point of contact from Store Manager to HQ, focusing on improving their operations and optimising commercials
Analysis: Quantify everything you do. Utilise an analytical approach to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment
Be proactive: This role will require fast thinking on your feet and moving swiftly through fire drill situations
This role will have the opportunity to pilot new features, operating models, commercial structures which can be playbooked and scaled across Uber
Requirements:
3+ years of customer or client facing experience ideally in account management, or consulting
Previous experience setting and achieving business targets
Analytical skills: Comfortable with data analysis, excel, presenting findings and recommendations
Data driven decision making mentality and sound business judgment through strong analytical thinking
Commercial acumen: Understanding of how businesses and organizations work and how to navigate a partner’s business
Communication: Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels
Project management: Able to create meticulously detailed execution plans for large-scale projects and then deliver them to plan regardless of any surprises or ambiguity along the way
Stakeholder management: Experience working with cross-functional stakeholders, e.g., commercial, analytics, technical, legal teams
Highly autonomous, self-starter, comfortable with ambiguity: Able to come up with new ideas and execute them autonomously