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Growth Operations Lead

Spain, Barcelona · Job Posted February 18, 2026
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Job Description

As a Growth Operations Lead, you will be responsible of maximise revenue and conversion from all French B2B2C partnerships (banks, real‑estate agents, etc.) by: ensuring best‑in‑class reachability through a robust telephony set‑up, driving outstanding prospect‑to‑client transformation rates, delivering a premium customer experience that maintains partners’ trust, onboarding new partners quickly while providing rapid, data‑driven feedback on performance potential.

Job Responsibility

  • Telephony Architecture & Reachability: Own design, routing rules and continuous optimisation of call‑back infrastructure
  • Monitor reachability KPIs (QoS_P, SLA …)
  • Conversion & Funnel Ownership: Track and improve each step of the scheduled‑call funnel to maximise NTR and revenue per lead
  • Analyse drop‑off causes, run A/B tests on scripts/slots, and roll out winning playbooks to Sales teams
  • Partner Relationship Excellence: Guarantee seamless, high‑quality customer interactions that reflect positively on partner brands
  • Provide Stakeholders (IS, Strat Parts) with transparent performance reporting and actionable insights
  • Internal Sales Team Coordination & Quality Control: Work closely with Sales Management and Support teams to align targets, coach agents, and ensure compliance with scripts & quality standards
  • Keep processing costs under control while protecting customer satisfaction scores
  • New Partnership Onboarding & Feedback Loop: Industrialise onboarding process for new partner flows (quick mapping, SLA definition, go‑live)
  • Deliver first‑week performance dashboards and qualitative feedback to Strategic Partnership teams specific to every launch

Requirements

  • 3–5 years of experience in operations
  • Strong analytical mindset
  • comfortable manipulating KPIs and turning them into decisions
  • Proven ability to manage/coach internal sales teams and uphold quality standards
  • Excellent stakeholder communication
  • able to translate operational data into partner-ready insights
  • Languages: French bilingual (C2) & English comfortable in a cross-site environment (Barcelona × France)
  • Mindset: Extreme ownership
  • Bias to action
  • Resilience
  • Ability to unify and energize

What we offer

  • Thrive in an international and inclusive environment
  • Compensation: a plan for Subscription Warrants for Company Creators (BSPCE)
  • Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation, dining, and childcare)
  • Benefits: attractive deals on home insurance, green electricity and gas
  • Health: medical insurance through Alan or Sanitas with up to 50% coverage by papernest (after 6 months)
  • Meals & partnerships: healthy breakfast offered every Tuesday
  • partnerships with various services in Barcelona (restaurants, sports, leisure, and care centers)
  • Training: access to ongoing training tailored to your goals
  • Career Development: numerous opportunities for growth
  • Remote Work: 2 days of remote work per week
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