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Growth & Operations Lead

Poland, Warsaw · Job Posted February 17, 2026
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Job Description

Terapia is a new digital product line, separate from our marketplace, designed to connect patients with therapists for ongoing mental health care. Patients are matched with the right psychologist through a survey that considers preferences and therapy style, helping ensure the best possible fit. This role is not about building or developing the product itself, but about making it succeed in new markets. You’ll be the one bringing Terapia to life locally: setting up operations, implementing the go-to-market strategy, onboarding therapists, tracking performance, and making sure everything runs smoothly. Launched in Poland in December and now expanding to Mexico and beyond, your work in the first 90 days will be key to determining whether we scale, adjust, or pivot our approach. This is a hands-on, high-impact opportunity to shape how Terapia grows and thrives in each market.

Job Responsibility

  • Understand your users deeply: Talk to patients (including unhappy ones) and therapists to uncover blockers, pain points, and opportunities to improve the experience
  • Drive product and operational decisions: Use Pareto/MVP thinking to prioritize what to build, test, or skip, turning messy inputs into clear actions
  • Launch and scale the market: Onboard and manage the first cohort of therapists, setting up processes to ensure smooth operations and high-quality patient care
  • Design and scale GTM processes, creating repeatable playbooks, and growing operations from a handful of users or hires to hundreds
  • Adapt and improve continuously: Use feedback from users and local teams to optimize operations, product features, and the patient-therapist matching system
  • Thrive in ambiguity: Navigate challenges, course-correct when needed, and learn fast in a dynamic early-stage environment

Requirements

  • Proven ability to own outcomes end-to-end in a small team or early-stage environment, thriving where things aren’t yet defined
  • Experience launching a product, market, or operation from zero to first real users
  • Strong user empathy: you regularly talk to customers, therapists, or end-users, and make decisions based on real insights
  • Comfortable making decisions with incomplete information and confidently owning the results
  • Demonstrated success in designing and scaling go-to-market processes
  • Excellent stakeholder management and communication skills: you can align multiple teams, influence decisions, and keep everyone informed in fast-moving environments
  • Analytical mindset: you can gather data, interpret insights, and translate them into clear actions
  • Hands-on problem solver

What we offer

  • Healthcare insurance
  • Wellness that works for you – from gym memberships to mental health support
  • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge
  • Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave
  • Career Growth – chances to learn, develop, and explore new paths
  • A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment
  • Flexibility That Works for You – Remote work and flexible hours

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