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We're seeking a Growth Manager II to join our Central team! A Growth Manager is responsible for obtaining new parking supply from current partners, and collaborating with other Revenue Team functions to optimize performance at existing locations. This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features. You will act as a strategic advisor to our parking partners to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures.
Job Responsibility:
Analyze and optimize SpotHero's parking supply across assigned markets
Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders
Develop and nurture productive long-term client and industry relationships
Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach
Meet goals around optimizations (add inventory, better/more rates, improve UX), generally improving SpotHero’s supply
Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues
Onboard and train new clients
Empower clients to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools
Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively
Nurture long-term industry relationships and build trust with clients
Ensure they get the maximum value out of the SpotHero platform
Establish regular communication cadences with clients, including informal check-ins and formal business
Typically hosted quarterly, or based on account analysis and operator needs
Host or travel to client meetings, events, and social gatherings
Attend industry related conferences and tradeshows, when applicable
Represent SpotHero and build brand awareness
Stay current on industry trends
Identify and research prospective leads to approach during the event
Build and strengthen relationships with clients through attending social events
Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained
Group sell with Product Specialists
Requirements:
Bachelor’s Degree or equivalent with 3+ years experience in sales and/or account management
Proven consultative sales solution skills with a unique ability to understand client needs
Strong networking skills with the ability to travel and meet with clients in person locally
Nice to have:
CRM Experience, Salesforce preferred
BI Tool Experience, Looker preferred
Parking Industry experience
What we offer:
We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life
Flexible PTO policy and outstanding work/life balance
Grubhub weekly lunch stipend for in-office days
Udemy License and Personal Learning Budget
Annual parking stipend
The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere
Our commitment to allyship has been a central driver of how we Respect Fellow Drivers
You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all
Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program
Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits
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