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Growth Customer Success Manager

Anaconda

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

74500.00 - 107500.00 USD / Year
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Job Description:

Anaconda is seeking a talented Growth Customer Success Manager to join our team and drive customer retention, expansion, and satisfaction across our portfolio customers. In this role, you will be responsible for scaling customer success programs, identifying upsell opportunities, and ensuring our customers receive maximum value from Anaconda's products and services to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.

Job Responsibility:

  • Employ a digitally-led approach towards our Growth customers by building value-added customer programs
  • Analyze customer usage patterns to offer adoption insights and best practices, enabling customers to maximize the value they derive from our platform
  • Work closely with the customer marketing team, product team and product marketing to provide insights for digital programs that enhance customer retention and drive growth
  • Facilitate value delivery, support, and outcomes for our annual customers through digital programs, office hours, and Zendesk, ensuring customer success at every touchpoint
  • Educate customers on new and existing features, strategize to optimize product utility, and share unique product insights and best practices through engaging platforms like Zoom calls
  • Create technical educational content in the form of videos and emails to scale customer success initiatives, enriching the customer experience at scale

Requirements:

  • 4+ years of experience in B2B customer success, technical support, sales, or account management in customer-facing roles, preferably in the software or technology industry
  • Strong technical expertise in data science, analytics, or related fields
  • Ability to translate business challenges into technical solutions and effectively communicate technology value propositions
  • Exceptional written and verbal communication skills, coupled with strong presentation abilities
  • Growth-oriented mindset, intellectual curiosity, and a proactive approach to driving customer dedication and adoption
  • Experience with customer success platforms such as Zendesk, Salesforce, Catalyst, and Tableau, along with the ability to navigate multiple systems and conduct insightful data analysis
  • Demonstrated ability to consistently surpass revenue growth and retention targets
  • High emotional intelligence, problem-solving skills, and a commitment to delivering exceptional customer satisfaction
  • Experience with Python, data science tools, and analytics platforms is highly desired
  • You embody our values of Clarity, Care and Candor
  • You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Nice to have:

  • Experience working in a fast-paced startup environment
  • Experience working in an open-source, AI, or data science-oriented company
What we offer:
  • Flexible Vacation Policy
  • Medical, Dental, and Vision Insurance
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • Monthly Wellness Stipend
  • Employee Assistance Program and Mental Health Resources
  • bonus
  • equity

Additional Information:

Job Posted:
December 18, 2025

Expiration:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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