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The Virtual Brand pod is a new team within our Enterprise function, supporting the rapid expansion of our Virtual Brand partners across the UK. As these partners grow at pace, they face unique operational challenges; and that's where you come in. As a Partner Success & Operations Manager, you will work closely with Account Managers and have a strong operational focus, leveraging analytical skills and data-driven insights to enhance partner performance, streamline operational processes, and maintain Uber Eats as the preferred delivery platform for our strategic partners.
Job Responsibility:
Drive improvement in key operational metrics, enhancing the reliability and efficiency of both partner operations and the Uber Eats platform
Continuously monitor and analyse key partner performance metrics, adoption patterns, and product usage trends to deliver compelling presentations demonstrating value and ROI
Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights, and align on future objectives
Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchants’ pain points and implement product and service enhancements
Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long-term success
Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships.
Requirements:
5+ years of experience in a highly analytical commercial role
Proficient in using SQL to extract insights and analyse data effectively
Expertise in operational excellence and analytics, with experience presenting data-driven insights at an executive level
A strong background with data and data analysis, making data-led decisions and using sound business judgement
Strong executive presence and communication skills (verbal and written), capable of articulating complex data insights clearly and effectively
Speed, resourcefulness, and a go-getter attitude. This team moves fast and always operates in new spaces
Experience working with Virtual Brands
Proficient in using SQL to extract insights and analyse data effectively