Growth Account Manager

The Growth Account Manager is a pivotal role that involves helping Coursera’s partners - both educational institutions and industry partners - succeed on our platform. The Growth Accounts team will be focusing on the opportunity with a large number of Tier 2 and 3 partners by engaging, launching, and growing these accounts through revenue generating activities. Each Growth Account Manager will work with a large portfolio of 40+ accounts, the primary goal being to advance these partners to Strategic Accounts for Coursera through increased account growth year-on-year, partner satisfaction and partner engagement. This role will focus on building strong relationships with these partners, assisting them from their initial starting period to launching their educational content on Coursera and continue supporting them in managing their entire content portfolio. You will also look for ways for these partners to grow further and reach more learners. As a Growth Account Manager, you’ll coordinate with multiple different internal teams, particularly marketing, operations and product to ensure that launches of new learning materials go smoothly. You’ll be the single touch point of contact for these partners therefore often providing important information and training to partners, helping troubleshoot any issues that partners face on the platform, and finding innovative ways to increase partner satisfaction.