Groups Travel Operations Executive Job at Antella Travel Recruitment (Palma)

Travel Sales and Groups Operations Executive

Our client, a leading player in the inbound tourism travel industry, is seeking ...

Location

United Kingdom , Central London

Salary:

30000.00 - 33000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Proven experience in a similar role within the travel industry with knowledge of the UK and Ireland
Strong organisational and time-management skills
Excellent verbal and written communication abilities
Proficiency in Microsoft Office and experience with travel reservation systems
Ability to work independently and as part of a team
Flexibility to adapt to changing priorities and work under pressure
Passion for delivering exceptional customer service

Job Responsibility

Looking after all aspect of group from initial inquiry to post-trip follow-up
Design bespoke travel itineraries that include accommodation, activities, dining, and transportation
Be the main point of contact for new and existing clients
provide exceptional customer service throughout the client journey
Ensure all offers are sent out in the company's standard format and entered correctly into the operational system
Prepare and submit relevant documents to both clients and suppliers in a timely and accurate manner, ensuring attention to details
Book & negotiate services in accordance with the itineraries with best rate and conditions (e.g. hotels, coaches, guides, restaurants, entrances etc.)
Manage and organise the day to day to ensure that you always meet your project deadlines
prioritize effectively
Issuing client invoices and cross-checked supplier invoices

What we offer

Company bonus
Hybrid work arrangement
Comprehensive employee benefits package
Opportunities for professional growth and development
Supportive and inclusive work environment
Travel perks and discounts
23 days annual leave
Generous pension contributions

Fulltime

Travel Operations Executive

This unique specialist tour operator are looking for a Travel Operations Executi...

Location

United Kingdom , Hampshire

Salary:

27000.00 - 31500.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Proven experience in an operations, customer service or sales role within the travel industry
GDS experience (Amadeus) would be useful but not essential
Exceptional written and verbal communication skills
Computer literate with Word, Excel & Databases (eg Access)
Strong ability to plan and prioritise workloads and delivering according to deadlines
Exceptional attention to detail
Strong team player in everything the company does
Represent the company to the highest standard overseas and in the UK

Job Responsibility

Prepare confirmation and departure documents, checking all elements are booked correctly
Manage day to day administration specifically for the wildlife programme
Monitor Operations and Flights inboxes
Prepare all group documentation including tour leader packs and passenger manifests
Ensure air tickets are issued by consolidators or airlines
Quote airfares and advise of ticket rules and baggage allowances for all brands
Visa administration for all tours
Monitoring advice from the FCO and updating practical travel advice
Assist as required during emergency situations ( very occasional out of hours cover)

What we offer

Monthly, quarterly and annual bonus scheme of circa £4.5k per annum
Hybrid working

Fulltime

Operations Executive - Travel

This unique specialist travel company are looking for an Operations Executive to...

Location

United Kingdom , Hampshire

Salary:

27000.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Proven experience in an operations, customer service or sales role within the travel industry
GDS experience (Amadeus) would be useful but not essential
Exceptional written and verbal communication skills
Computer literate with Word, Excel & Databases (eg Access)
Strong ability to plan and prioritise workloads and delivering according to deadlines
Exceptional attention to detail
Strong team player in everything the company does
Represent the company to the highest standard overseas and in the UK

Job Responsibility

Prepare confirmation and departure documents, checking all elements are booked correctly
Manage day to day administration specifically for the wildlife programme
Monitor Operations and Flights inboxes
Prepare all group documentation including tour leader packs and passenger manifests
Ensure air tickets are issued by consolidators or airlines
Quote airfares and advise of ticket rules and baggage allowances for all brands
Visa administration for all tours
Monitoring advice from the FCO and updating practical travel advice
Assist as required during emergency situations ( very occasional out of hours cover)

What we offer

Monthly, quarterly and annual bonus scheme of circa £4.5k per annum
Hybrid working with 2 days per week in the office

Fulltime

Senior Groups Operations Executive

Our client is now offering a fantastic opportunity for a Senior Groups Operation...

Location

United Kingdom , London

Salary:

36000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Minimum of 2 years' experience working in a DMC
Must have planned and organised social events, excursions and transportation for large groups
Must be very organised and quick-thinking with strong commercial acumen
Must have an extremely good knowledge of London and UK in terms of venues, special event options, and transport and travel distances
Must be fluent in English and in either German or Italian (written and spoken)

Job Responsibility

Act as the 'middle-person' liaising with both the client as well as suppliers/venues to book services such as accommodation, restaurant dinners, tours, excursions, concerts, transport and hotels
Take full ownership of some large-scale events
Handle detailed logistics and admin as well as account management
Perform on-site event management
Take briefs, assist with pitches and client presentations
Conduct venue & ground services research
Manage event management & complex transportation/coach transfer logistics
Perform budget coordination, administration (reporting, filing, contract preparation, obtaining quotes, raising invoicing, client reports and proposals)
Conduct site inspections
Attend client meetings

What we offer

Opportunities for professional development and career growth
Supportive and inclusive work environment

Fulltime

Group Travel Executive

Our client is a specialist tour operator who operates group tours within Europe ...

Location

United Kingdom , London

Salary:

31000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Experience in a similar role within the travel industry or within a customer care role
Ability to work independently and as part of a team
Fluent written and spoken English is essential
Exceptional attention to detail, well-organised, excellent communication skills

Job Responsibility

Managing new and existing accounts
series and adhoc groups, tailormade or repeat tours
Designing and quoting new itineraries for group travel
Operating and invoicing group travel, including dealing with pre and post departure queries from groups
Attending supplier workshops and training sessions

What we offer

Bonuses
25 days annual leave
A dynamic and friendly team culture of highly motivated and professional colleagues
Opportunities for professional development within the department
Hybrid working
Monday to Friday role
Pension
Travel concessions and fam trips

Fulltime

Italian Speaking Operations Executive

Are you passionate about travel, highly organised, and fluent in Italian. This i...

Location

United Kingdom , Brighton and Hove

Salary:

26000.00 - 34999.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Fluent in Italian and English (spoken and written), with excellent communication skills across cultures and professional settings
Strong negotiation skills
Exceptional organisational skills, with the ability to manage multiple itineraries, partners, and deadlines simultaneously
Rigorous proactive approach aiming to foresee problems before they arise
Experience in Ski travel particularly in roles involving logistics or group travel

Job Responsibility

Maintain supplier relationships with hotels, ski schools, ski hire, overseas coach companies, Après Ski suppliers, and Reps during peak weeks, ensuring quality, safety, and compliance with contractual terms
Addressing and resolving issues that arise during trips in a timely and professional manner
Organisation, delivery, and development of the Ski Inspection Programme for Party Leaders
Supplier rate, benefit and contract negotiation, including payment plan
Expected to be Italy based for 2 weeks in mid-December, and 2 to 3 weeks in February, and again at Easter

What we offer

Supportive working environment
Hybrid working considered after 6 months
Summer working in August

Fulltime

Operations Executive

Working closely with Austria Overseas Operations, UK Operations & UK Administrat...

Location

United Kingdom , Brighton

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven administration, communicational & logistics experience
Proven experience in both MS Word and Excel
An understanding and interest in educational travel
Experience in dealing with invoicing and payments
Strong organisational skills and ability to work independently and as part of a team
Commercial awareness and strong numeracy ability
Ability to work well under pressure and to deadlines
Accurate and enthusiastic approach
Flexible approach to assist in all areas of business as required

Job Responsibility

Assist with loading group information onto our Travelink booking system
Verify that bookings are updated with all amendments to help ensure margins are accurate
Assist the overseas operations team in making reservations of evening entertainments with particular ski focus in Austria. (SKI)
Drafting, booking and creating final itineraries for Educational Tours, liaising with the customers to ensure trip satisfaction (Travelbound)
Help check and prepare documents for groups including booking confirmations, Atol certificates and travel itineraries & send it a timely manner
Assist with the accurate loading of names lists as required
Setting up appropriate payment forms from supplier invoices
Monitor credit control on bookings, ensuring balance payments are made on time
Be available for overseas travel as required
Assist with any other tasks across the administration and operations team as required

What we offer

Hybrid working pattern between our office and homeworking
Annual Bonus scheme
Opportunities to travel overseas on familiarisation trips
25 days of annual leave plus public holidays and a bonus day off for your birthday
tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
Global recognition and reward programme
Access to extensive online learning resources
In-house training opportunities
Regular social events
Various employee discounts and offers, including discounted trips with our brands

Fulltime

Senior Operations Executive

Senior Operations executive - Required for this luxury tour operator, homebased ...

Location

United Kingdom , London

Salary:

40000.00 - 45000.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

At least 5 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe
Thinking 3 steps ahead so the VIP clients have a smooth, memorable holiday with no issues
A strong team player who brings positive energy and an attitude to their work
Experience in working with both DMC's and direct suppliers in previous roles
An analytical person who is confident formulating processes and then successfully implementing them
Excellent organisational skills and strong attention to detail
The ability to work under pressure and accustomed to working to operational deadlines
Excellent customer service skills and a strong command of written and spoken
A natural problem solver who is happy to formulate solutions to everyday operational tasks which come up
Someone with a deep passion for travel and new experiences

Job Responsibility

Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide
Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner
Finalising travel documents and ensuring they go out to clients within deadlines set per country
Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
Ensuring that the CRM system, reservations system and other portals they use are kept up to date
Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
Dealing with emergency phone calls/Whatsapp groups, if clients have any issues whilst on their holiday

What we offer

Performance bonus
25 days of paid holiday (excluding public holidays), rising to 30 with service, plus you can buy more holidays if required
An extra day off for your Birthday
2 Volunteer days off a year
£1,000 of personal travel credit each year to use on personal holidays
Discounted worldwide travel for you and your family
Paid learning and development courses
Contributory pension
Opportunity to join a dynamic and fast growing international company

Fulltime

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Groups Travel Operations Executive

Job Description

Job Responsibility

Requirements

What we offer

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