Groups Travel Consultant Job at Social Value Portal Ltd (London)

Groups Travel Consultant

If you have a passion for travel, experience in travel sales, a keen eye for det...

Location

Australia

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

Minimum of two years experience as a travel consultant
Experience in travel sales
Keen eye for detail
Great destination knowledge
Knowledge of GDS
Focus on speed and efficiency
Ability to think outside of the box
Focus on achieving KPIs and sales targets
Strong organisational and time management skills
Ability to build itineraries, create invoices, and operate complex booking systems

Job Responsibility

Arrange trips for groups of 10 up to 400 for conferences, corporate incentives, sporting bodies, or large family groups
Manage all customer needs including flights, accommodation, cruises, tours, insurance
Work towards KPIs and incentive targets
Build customer relationships
Build itineraries
Create invoices
Operate complex booking systems

What we offer

Hybrid and fully remote working arrangements
Base wage plus uncapped incentives payment structure
Earn a percentage of every sale from day one
Manage your own business and build your own portfolio of customers
Incredible travel deals for you & your friends and family
Career opportunities in a network of brands and businesses across the globe
Reward & Recognition events
Workplace that values individualism

Fulltime

VIP Corporate Travel Consultant

FCM takes a holistic approach to corporate travel, specializing in managing nati...

Location

United States

Salary:

65000.00 - 81000.00 USD / Year ▼

Flight Centre Brand

Expiration Date

Until further notice

Requirements

3+ years of recent experience as a VIP or Executive Travel Agent
5+ years of high-end customer service experience within the travel industry
In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings
Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
A polished and professional demeanor when interacting with clients and colleagues
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction
The capacity to make quick and effective decisions to resolve travel-related issues promptly
Excellent communication skills to keep clients informed and reassured throughout the travel process

Job Responsibility

Deliver exceptional, personalized service to C-Suite travelers and their administrative staff
Establish strong rapport and ensure all interactions are handled with professionalism
Provide consultative support throughout the booking process
Create unique travel itineraries that meet the specific needs and expectations of high-level executives
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
Build rapport and develop a relationship with business travelers
Ensure accurate and timely completion of reservations while meeting travelers' needs
Execute all responsibilities within company guidelines for customer service, documentation of PNRS and profiles, ticketing, invoicing, and maintaining accuracy
Stay fully informed about airline rules, regulations, tariffs, and fare requirements
Apply knowledge accurately to all travel arrangements

What we offer

Paid Time Off (up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, 8 recognized holidays)
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits (medical, dental, vision, gender affirming care, fertility care)
Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match

Fulltime

Senior Business Travel Consultant

This exceptional travel company have an opportunity for an experienced Senior Bu...

Location

United Kingdom , East Sussex

Salary:

35000.00 - 39999.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Experience in a business / corporate, groups / or leisure travel role (MUST have GDS expertise)
Experience working with VIP's would be advantageous
Excellent fares, ticketing and reissues knowledge
GDS proficiency (Sabre / Amadeus or Galileo)
Outstanding organisational and customer service skills
Excellent communication & relationship management skills
Highly motivated with ability to thrive in a busy environment

Job Responsibility

Working with Executive Assistants to book and manage travel arrangements for VIP's and individual travellers including flights & hotels
Work with travel co-ordinators to book travel for groups, using a combination of group, nett & published fares for worldwide tours
Build and maintain excellent relationships with both clients and suppliers, providing a bespoke tailor-made, efficient end to end service
Make reservations using the GDS ensuring all information is accurate and all additional seating / baggage etc requirements have been made
Apply appropriate fares and issue tickets and documents with the specified time frame including re-issuing and refunding where appropriate
Dealing with customer questions and issues arising, ensuring a timely response and satisfactory outcome
Ensuring timely issuing of invoices and responses to accounts team for ticketing / ADMS & invoicing queries

What we offer

Salary according to experience (circa £35k +) with bonuses
Monday to Friday - 9 to 5.30
Hybrid working
Fantastic opportunity to join this market leading prestigious travel company

Fulltime

Venuefind and Groups Consultant

Overview and what we offer Mon - Friday 37.5hrs Location - Derby Refer a frien...

Location

United Kingdom , Derby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong organisational skills with the ability to manage multiple tasks, priorities and deadlines
A client-first approach with excellent communication and relationship-building skills
Ability to remain calm under pressure while delivering high-quality customer service via phone, email or face-to-face
Strong teamwork skills, working collaboratively to solve problems and deliver excellent service
Experience using venue booking systems
Good knowledge of UK and overseas meetings and events venues

Job Responsibility

Understand and interpret client requirements for business meetings and events in order to source the most appropriate venues
Proactively source venues in the UK and internationally that align with client expectations around budget, location and service standards
Negotiate favourable commercial terms with venues to ensure best value and outcomes for clients
Review, manage and secure contracts in line with client requirements and internal company standards
Work closely with internal teams, particularly finance, to support contract administration, invoicing and payment processes
Collaborate with colleagues to deliver end-to-end venue sourcing solutions and maintain high levels of client satisfaction
Support the Team Manager by helping monitor service quality and client feedback
Contribute to the training and development of colleagues by sharing knowledge and best practice

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Travel Consultant

Travel consultant required for this small niche travel agency based in West Lond...

Location

United Kingdom , London

Salary:

Not provided

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Travel consultant experience is a must, selling either the Nordics, Balkand or Baltics
Ideally some GDS knowledge, ideally Amadeus but this is not essential
Happy to work in a West London office 3 days per week

Job Responsibility

Specialising in holidays to the Baltics, Balkans and Nordics , both tailormades and small groups, winter and summer holidays, short breaks, tours etc
Organising the whole trip and dealing with the customer from the initially enquiry, all the way through to a welcome home call

What we offer

great comm and benefits
1 in 6 Saturdays, 9am to 1pm, time off in lieu as well as paid

Fulltime

Travel Consultant

We have an exciting opportunity for a Travel Consultant to join our vibrant Sale...

Location

United Kingdom , Borehamwood

Salary:

26300.00 - 27000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Customer Service driven professional
commercial background working with reservations systems or ability to learn new IT Packages
confident on the phone talking to customers
office-based customer service background
excited to work in a fast paced and sometimes high-pressured environment
methodical approach and team player focus
excellent communications skills
strong level of numerical reasoning
ability to work Monday – Friday 9am – 5.30pm or 10.30am – 7pm, and alternate weekends 9am – 1pm
sometimes work Bank Holidays

Job Responsibility

Handle Customer Inquiries: Answer inbound calls, assist members, guests, Group Organisers and Tour Operators with holiday bookings, amendments, cancellations, and providing quotes
Sales Focus: Make outbound calls to follow up on quotes, promote holiday packages, and sell memberships
Update and amend membership sales records as required
Manage Reservations: Use the company’s reservations system to manage and update bookings, ensuring all details are correct and any special requests are addressed
Customer Support: Provide exceptional service by addressing customers' needs with a positive and solution-focused attitude, handling complaints effectively and escalating when necessary
Attention to Detail: Ensure accuracy in all bookings, cancellations, and amendments
Maintain accurate records of all customer interactions and transactions
KPI Management: Meet and exceed key performance indicators (KPIs), including call response times, resolution times, sales targets, and customer satisfaction levels
Collaborate Across Teams: Work closely with other departments to ensure customer requests are met and that the overall customer experience is outstanding
Administrative Duties: Perform necessary administrative tasks required at the time

What we offer

33 Days Holiday pro rata inclusive of bank holidays
Pension Contributions
Volunteer Day
Group Life Assurance
Cinema Discounts
Online Shopping Discounts
Cycle to work Scheme
Discounted Gym Membership
Virtual GP
Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support

Fulltime

Travel Consultant

We have an exciting opportunity for a Travel Consultant to join our vibrant Sale...

Location

United Kingdom , Borehamwood

Salary:

26000.00 - 27000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Customer Service driven professional
commercial background working with reservations systems or ability to learn new IT Packages
confident on the phone talking to customers
office-based customer service background
excited to work in fast paced and sometimes high-pressured environment
methodical approach
team player focus
excellent communications skills
strong level of numerical reasoning
ability to work Monday – Friday 9am – 5.30pm or 10.30am – 7pm, and alternate weekends 9am – 1pm

Job Responsibility

Handle Customer Inquiries: Answer inbound calls, assist members, guests, Group Organisers and Tour Operators with holiday bookings, amendments, cancellations, and providing quotes
Sales Focus: Make outbound calls to follow up on quotes, promote holiday packages, and sell memberships
Update and amend membership sales records as required
Manage Reservations: Use the company’s reservations system to manage and update bookings, ensuring all details are correct and any special requests are addressed
Customer Support: Provide exceptional service by addressing customers' needs with a positive and solution-focused attitude, handling complaints effectively and escalating when necessary
Attention to Detail: Ensure accuracy in all bookings, cancellations, and amendments
Maintain accurate records of all customer interactions and transactions
KPI Management: Meet and exceed key performance indicators (KPIs), including call response times, resolution times, sales targets, and customer satisfaction levels
Collaborate Across Teams: Work closely with other departments to ensure customer requests are met and that the overall customer experience is outstanding
Administrative Duties: Perform necessary administrative tasks required at the time

What we offer

33 Days Holiday pro rata inclusive of bank holidays
Pension Contributions
Volunteer Day
Group Life Assurance
Cinema Discounts
Online Shopping Discounts
Cycle to work Scheme
Discounted Gym Membership
Virtual GP
Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support

Fulltime

Group Travel Consultant

We have an exciting opportunity for a Group Travel Consultant to join our vibran...

Location

United Kingdom , Borehamwood

Salary:

26000.00 - 27000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A customer Service driven professional who has a commercial background working with reservations systems or the ability to learn new IT Packages
Confident on the phone talking to customers
Experience from an office-based customer service background
Excited to work in a fast paced and sometimes high-pressured environment, with a methodical approach and team player focus
Excellent communications skills
Strong level of numerical reasoning
Availability to work Monday – Friday 9am – 5.30pm (on occasion, in busy times 10.30am – 7pm), and alternate weekends 9am – 1pm
Availability to work Bank Holidays for which we give time in lieu

Job Responsibility

Handle Customer Inquiries: Answer inbound calls, assist members, guests Group Organisers and Tour Operators with holiday bookings, amendments, cancellations, and providing quotes
Sales Focus: Make outbound calls to follow up on quotes, promote holiday packages, and sell memberships. Update and amend membership sales records as required
Manage Reservations: Use the company’s reservations system to manage and update bookings, ensuring all details are correct and any special requests are addressed
Customer Support: Provide exceptional service by addressing customers' needs with a positive and solution-focused attitude, handling complaints effectively and escalating when necessary
Attention to Detail: Ensure accuracy in all bookings, cancellations, and amendments. Maintain accurate records of all customer interactions and transactions
KPI Management: Meet and exceed key performance indicators (KPIs), including call response times, resolution times, sales targets, and customer satisfaction levels
Collaborate Across Teams: Work closely with other departments to ensure customer requests are met and that the overall customer experience is outstanding
Administrative Duties: Perform necessary administrative tasks required at the time

What we offer

33 Days Holiday pro rata inclusive of bank holidays
Pension Contributions
Volunteer Day
Group Life Assurance
Cinema Discounts
Online Shopping Discounts
Cycle to work Scheme
Discounted Gym Membership
Virtual GP
Health & Wellbeing Support 24/7 Helplines with access to trained counsellors

Fulltime

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Groups Travel Consultant

Job Description

Job Responsibility

Requirements

What we offer

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