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Groups & Transient Coordinator

South Africa, Durban Umhlanga Employment contract · Job Posted November 16, 2025
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Job Description

Process reservation requests, changes, and cancellations. Identify guest needs, determine appropriate room types, and verify availability. Follow sales techniques to maximize revenue and maintain accurate room blocks and reservations for groups.

Job Responsibility

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and verify availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Communicate VIP reservation information
  • Input and access data in reservation system
  • Oversee accuracy of room blocks and reservations
  • Input group rooming lists using reservation systems
  • Set-up proper billing accounts according to Accounting policies

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience in a similar role

What we offer

  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Personalized service experience
  • Global team environment

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