Groups & Transient Coordinator, Marriott Bonvoy

Groups & Transient Coordinator

Marriott Bonvoy

Location:
South Africa, Durban Umhlanga

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Process reservation requests, changes, and cancellations. Identify guest needs, determine appropriate room types, and verify availability. Follow sales techniques to maximize revenue and maintain accurate room blocks and reservations for groups.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and verify availability
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services
Follow sales techniques to maximize revenue
Communicate VIP reservation information
Input and access data in reservation system
Oversee accuracy of room blocks and reservations
Input group rooming lists using reservation systems
Set-up proper billing accounts according to Accounting policies

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience in a similar role

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Personalized service experience
Global team environment

Additional Information:

Job Posted:
November 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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