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The position supports the handling of incoming sales opportunities and ensures that business is handed over accurately and within required timelines for proper service delivery. Contributes to daily sales-related activities, focusing on maintaining and supporting long-term, value-based customer relationships that help achieve sales objectives. Works toward achieving individual sales targets.
Job Responsibility:
Cooperates with off-property sales channels to ensure alignment and avoid duplication of sales activities
Maintains relationships with existing and potential customers to support future bookings
Participates in community-related activities to contribute to the expansion of the customer base
Maintains working relationships with internal and external stakeholders
Assists in providing accurate and complete turnover to Event Management
Joins sales calls with team members to assist in acquiring or closing business
Supports operational aspects of booked business (e.g. preparing proposals, contracts, customer communication)
Contributes to identifying business opportunities aligned with revenue targets
Maintains awareness of market conditions, including competitors, trends, and demand
Supports closing opportunities based on location needs and market conditions
Develops understanding of target customers and their expectations to better support business solutions
Supports the company's service strategy and contributes to maintaining customer satisfaction and loyalty
Services existing customers to help grow account share
Follows company customer service standards
Delivers customer service in line with daily operational expectations
Contributes to a positive guest experience
Interacts with guests to collect feedback on product quality and service levels
Requirements:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
4 years experience in the sales and marketing or related professional area
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 year experience in the sales and marketing or related professional area