Groups & Events Manager Job at Marriott Bonvoy (Madrid)

Job Responsibility

Team Leadership: Guide, support, and evaluate the reactive sales team, ensuring full alignment with the hotel’s strategic goals
Operational Facilitation: Act as an operational enabler, supervising and streamlining the team's quoting guidelines and issue-resolution processes
Process Engineering: Design, audit, and implement efficient workflows within the sales department
Compliance & Governance: Meticulously oversee compliance with contractual guidelines, cancellation policies, deposits, and departmental document management
Brand Standards: Guarantee that all operations strictly adhere to Marriott’s global quality and brand standards
Data & Forecast Integrity: Oversee accurate data entry and system maintenance in Opera 5.6, ensuring the integrity of both the forecast and room/space inventory
System Optimization: Standardize templates, contracts, and profiles within the PMS to optimize team response times
Reporting & Analytics: Report directly to the Director of Sales on operational performance, response times (SLAs), and segment conversion rates
Departmental Synergy: Ensure fluid, seamless, and dynamic day-to-day management within the department

Bachelor’s degree in Hospitality Management, Tourism, Business Administration (ADE), or a related field
Experience: 3–5 years of proven experience in supervisory or leadership roles within Groups, Events, and MICE segments in high-volume hotels, ideally within the Marriott International portfolio
Skills: Mandatory expertise in Opera PMS 5.6 and the Microsoft Office Suite
Languages: Bilingual proficiency in Spanish and professional working proficiency in English (C1/C2 level)
Brand Knowledge: Deep understanding of Marriott’s corporate tools, platforms, and standards
Strong people management skills, collaborative mindset, and highly effective communication
Sharp attention to detail, strong project management and multitasking abilities, analytical mindset, and a transformational leadership style

Impact: Be part of a high-profile hotel repositioning, with the opportunity to directly influence the experience of thousands of guests
Environment: Thrive in a multicultural, dynamic environment aligned with Marriott International’s global standards
Growth & Development: Access continuous training through Marriott’s and Selenta Group’s specialized learning platforms
Career Progression: Benefit from genuine professional growth and career advancement opportunities within the group
Exclusive Benefits: Enjoy Marriott Bonvoy travel perks, including preferential rates and unique experiences worldwide
Internal Discounts: Access exclusive discounts across all Selenta Group properties (Accommodation, F&B, and more)
Culture: Join a leading hospitality company with a professional, collaborative work environment focused on excellence
Compensation & Contract: Competitive flexible compensation package, permanent contract (contratación indefinida), and immediate onboarding