CrawlJobs Logo

Groups & Events Agent

Italy, Milan · Job Posted March 22, 2026
Apply Position
Job Link Share

Job Description

Groups & Events Agent position at The Westin Palace, Milan, part of Marriott International. The role involves handling guest inquiries, processing reservations and Marriott Rewards, using sales techniques, performing office duties, and supporting team goals within a luxury hospitality environment committed to sustainability and associate well-being.

Job Responsibility

  • Contact appropriate individual or department to resolve guest calls, requests, or problems
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty
  • Determine and give complimentaries to guests as gifts for their patronage
  • Promote awareness of brand image internally and externally
  • Process requests for redeeming Marriott Rewards points
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Enter Marriott Rewards information into appropriate software when taking guest reservations
  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Perform general office duties to support Sales & Marketing
  • Assist management in training and motivating employees
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others
  • Monitor the performance of others to ensure adherence to quality expectations and standards
  • Read and visually verify information in a variety of formats
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Groups & Events Agent

8 matching positions

Groups & Events Agent

Contact appropriate individual or department (e.g., Sales, Data Administration, ...
Location
Location
Italy , Milan
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience.
Job Responsibility
Job Responsibility
  • Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling
  • Determine and give complimentaries to guests as gifts for their patronage
  • Promote awareness of brand image internally and externally
  • Process requests for redeeming Marriott Rewards points
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Enter Marriott Rewards information into appropriate software when taking guest reservations
  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Perform general office duties to support Sales & Marketing
  • Assist management in training and motivating employees
  • Fulltime
Read More
Arrow Right
New

Reservations Agent

Thrive in an environment where care and kindness are at the heart of everything ...
Location
Location
New Zealand , Queenstown
Salary
Salary:
Not provided
sofitel.accor.com Logo
SOFITEL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1 year previous Reservation/Front Office experience is essential
  • 5 star luxury environment is preferred
  • Expert knowledge of Opera and familiar with Accor ResWeb and DataWeb system
  • Passion for high end hospitality with an absolute eye for detail
  • A demonstrated ability to build warm relationships and gain trust at all levels
  • Excellent listening and negotiation skills
  • Projects professional image at all times through personal presentation/ interpersonal skills
Job Responsibility
Job Responsibility
  • Curate the structure of an exquisite stay, being the very first point of contact our guests have with us. Responsible for maximizing room and rate yield at the hotel, ensuring a timely response to all reservations enquiries
  • Process and input group, FIT and corporate reservations following hotel reservations policy
  • Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained
  • Take initiative to seek out memorable ways to engage with guests, and harness your creativity to deliver emotion and heart felt service in every interaction
  • Ensure all Group checklists are updated on the same date they are received
  • Send group invoice to companies/agents for payment and follow-up on any outstanding payments
  • Expertly provide upselling opportunities and recruit onto Accor Live Limitless (ALL)
  • Liaison with Sales team and Food and Beverage team for conference or event arrangement
  • Take personal responsibility to ensure that all inquiries are addressed
  • Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Operations Manager
What we offer
What we offer
  • Competitive pay
  • daily staff meals
  • dry-cleaned uniform and laundry allowance
  • anniversary stays with F&B credit to enjoy
  • Free gym access
  • ski hire during the winter
  • EAP
  • well-being and mental health supports
  • 12 weeks paid parental leave
  • rainbow inclusive policies and practices
  • Parttime
Read More
Arrow Right
New

West Plains District Family And Consumer Sciences Extension Agent

Extension agents are professional educators, community connectors and innovators...
Location
Location
United States , Garden City
Salary
Salary:
46000.00 - 70000.00 USD / Year
k-state.edu Logo
Kansas State University
Expiration Date
June 25, 2026
Flip Icon
Requirements
Requirements
  • Bachelor's degree
  • At least 12 credit hours of academic coursework or six months of professional experience related directly to the primary programming responsibilities (e.g., health, finance, family systems)
  • Demonstrated academic and/or professional achievement (minimum cumulative GPA of 2.75 on a 4.0 scale or evidence of progressively responsible professional roles)
  • Experience delivering information, training, or education to groups or individuals, either in person or through media
  • Leadership experience in supervisory or informal roles
  • Must have access to a personal vehicle and the ability to obtain/maintain a valid driver's license
  • This role will require the ability to work with people from various backgrounds and a commitment to supporting and enhancing K‑State's initiative for access and opportunity
  • Extension agents work a flexible schedule which will include nights, weekends, and overnight travel
  • Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship
Job Responsibility
Job Responsibility
  • Lead the development, implementation, and evaluation of research-based educational programming related to family and consumer sciences
  • Share responsibility for 4‑H youth development programming related to family and consumer sciences
  • Share responsibility for community vitality programming that helps our communities become better places to live, work, and play by strengthening social, civic, economic, and technological capacity through leadership development and civic engagement
  • Identify local needs and emerging issues related to K‑State Extension's five critical issues (water and natural resources
  • community vitality
  • health
  • developing tomorrow's leaders
  • and global food systems) by engaging with program development committees and other community organizations and professionals
  • Design appropriate educational strategies to respond to emerging needs and engage clientele by aligning with the imperatives of the K‑State Next-Gen Strategic Plan
  • Collaborate with local partners to meet community and programmatic needs
What we offer
What we offer
  • Board of Regents retirement plan
  • Eligibility for health and life insurance
  • Earn vacation and sick leave
  • Reimbursement for travel related to achieving program objectives
  • Comprehensive Early Career Professional Development training throughout onboarding period
  • Tuition assistance is available to full-time employees and their spouse/dependents
  • Fulltime
!
Read More
Arrow Right

Python Developer

The Applications Development Intermediate Programmer Analyst is an intermediate ...
Location
Location
India , Pune, Maharashtra, India, Chennai, Tamil Nadu, India
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expert-Level Python Development: 5-8 years of experience building robust, production-grade backend services and applications using modern Python frameworks (e.g., FastAPI, Flask, Django)
  • Must-Have AI/LLM Application Expertise: Proven, hands-on experience building and deploying solutions using Large Language Models (LLMs). This includes designing complex agentic workflows, deep practical knowledge of Retrieval-Augmented Generation (RAG) pipelines, and leveraging frameworks like LangChain or LlamaIndex. Familiarity with enterprise-grade agent development kits (e.g., Google ADK) is highly preferred
  • Distributed Systems Design: Strong experience with designing and building distributed, event-driven systems. Familiarity with message brokers (e.g. Kafka) is also highly preferred
  • Full Software Development Lifecycle (SDLC) Acumen: Deep understanding of the entire SDLC, from architecture and system design to development, testing, CI/CD, and deployment in a large-scale enterprise environment
  • Cloud-Native & DevOps Expertise: Solid experience with containerization (Docker) and deploying and managing applications at scale on orchestration platforms like Kubernetes or OpenShift
  • Bachelor’s degree/University degree or equivalent experience
  • Should have relevant experience of 5-7 years
  • Proficient in Java and Spring technologies
  • Good understanding of SQL and database concepts
Job Responsibility
Job Responsibility
  • Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code
  • Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
  • Apply fundamental knowledge of programming languages for design specifications
  • Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
  • Serve as advisor or coach to new or lower level analysts
  • Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
  • Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Fulltime
Read More
Arrow Right

Assistant Front Office Manager

The Resort Assistant Manager (RAM) is an essential member of the Front Office Te...
Location
Location
United States of America , Calistoga
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of previous Rooms Division supervisory or management experience required
  • Experience in a luxury resort highly preferred
  • Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
  • Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
  • Strong communication and interpersonal skills
  • Creates motivating work environment
  • Ability to multi-task in a high volume and demanding environment
  • Strong problem solving skills, ability to handle difficult situations and guests
  • Valid Driver’s License required and clean driving record
  • Valid Responsible Beverage Service (RBS) certification
Job Responsibility
Job Responsibility
  • Manages the Front Desk, Guest Relations, and Guest Service Agents
  • Interviews, trains and provides real time feedback
  • Conducts Performance evaluations and disciplines staff when needed
  • Create and monitor schedules of staff and assist in processing payroll
  • Assist in inventory and ordering of all Front Office Supplies
  • Assist Residence Manager with Residential requests to ensure satisfaction
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department
  • Blocks rooms for arrivals and ensures and discrepancies are resolved
  • Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups
  • Welcome and escort VIP guests
What we offer
What we offer
  • Competitive Salary & Benefits
  • Cigna medical and dental benefit options
  • 8 weeks of New Parental Leave Pay after 1 year of employment
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans
  • Fulltime
Read More
Arrow Right

Reservations Agent

At the heart of the community, Sheraton Grand Mirage Resort Port Douglas brings ...
Location
Location
Australia , Port Douglas
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A positive 'can-do' working style
  • A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions
  • A collaborative and open communication style
  • 12 months working in a similar role
  • Experience in a Hotel or Travel Agency is desirable
  • Have valid rights to work in Australia
Job Responsibility
Job Responsibility
  • Deliver premium client service to our guests securing their bookings and promoting Resort facilities and Marriott Bonvoy
  • Check daily reports for room lists and changes
  • Liaise daily with Reservations Manager, Events, and Sales & Marketing team to ensure correct information is provided for forecasting & reporting
  • Check rooms availability and liaise with revenue management for best rate and assess availability for group bookings
  • Set up group rate schedules & enter group bookings
  • Attend rundown, pre con and weekly sales meetings
  • Liaise with conference organisers to ensure timely & correct rooming lists
  • Provide accurate end of month figures for reporting
  • Issue FIT group runsheets
  • Carry out handovers with front office manager for group arrivals
What we offer
What we offer
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Free onsite parking and work attire laundered
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  • Fulltime
Read More
Arrow Right

Bilingual Client Service Representative - Outreach Agent

Location
Location
United States , Stockton
Salary
Salary:
20.00 USD / Hour
mmcgrp.com Logo
MMC Group LP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • English/Spanish bilingual fluency required, including reading and writing skills
  • High School Diploma, GED, or equivalent required
  • Strong customer service and communication skills
  • Comfortable speaking in front of groups and conducting presentations
  • Basic computer proficiency including: Microsoft Word, Excel, PowerPoint
  • Typing speed of 20+ WPM required
  • Ability to quickly learn new software systems
  • Valid California driver's license and proof of insurance required
  • Reliable transportation required
  • Strong organizational and multitasking abilities
Job Responsibility
Job Responsibility
  • Conduct face-to-face outreach and enrollment assistance services
  • Present healthcare plan options to beneficiaries through group and individual presentations
  • Assist beneficiaries with enrollment and disenrollment processes
  • Provide education on healthcare plans and available services
  • Support beneficiaries with medical exemption and waiver inquiries
  • Maintain positive working relationships with county staff and community organizations
  • Participate in community events and health fairs as needed
  • Perform enrollment/disenrollment data entry and documentation
  • Accurately document daily activities within CRM systems
  • Maintain compliance with established procedures and quality standards
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
  • Fulltime
Read More
Arrow Right

Platform Technical Lead

Leads the technical direction for VP&C digital platforms, ensuring scalable, sec...
Location
Location
Luxembourg , Luxembourg
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Engineering, Computer Science, Information Systems or equivalent professional experience
  • 8+ years relevant experience in software engineering, technical architecture, or platform leadership roles
  • Demonstrable experience delivering enterprise scale digital solutions with significant integration complexity
  • Strong hands on background in modern cloud (Azure, AWS or GCP), CI/CD observability and platform operations
  • Production experience integrating LLM-based agents or GenAI capabilities into enterprise workflows
  • Pega, Camunda, Appian or equivalent BPM / low-code experience
  • Procurement, supply chain or source-to-pay domain familiarity
  • Certifications in Cloud (Azure / AWS / GCP), Architecture (TOGAF) or Agile
  • Platform engineering at enterprise scale: proven track record leading the engineering of complex multi-stakeholder platforms, ideally with workflow engines, an integration backbone and substantial third-party delivery
  • Agent and LLM integration: first-hand experience integrating LLM-based agents (RAG, tool-use, evaluation, observability) into production systems, including the design choices that determine cost, latency, accuracy and governance
Job Responsibility
Job Responsibility
  • Leads the technical direction for VP&C digital platforms, ensuring scalable, secure, and well-integrated solutions across workflows, AI, cloud, and enterprise systems
  • Acts as the main technical authority for platform and integration decisions, driving consistency and quality, and leading the evolution of AVA into a robust, enterprise-grade procurement platform
  • Act as the technical authority for assigned digital platforms (including AVA), owning key engineering and design decisions across workflows, integrations, data flows, AI components, and cloud services
  • Hold accountability for build vs. buy vs. integrate decisions, balancing speed, cost, risk, sustainability, and partner dependency
  • Define and enforce technical principles, design patterns, coding standards, and architectural guardrails for both in-house teams and delivery partners
  • Design and steward end-to-end technical solutions covering application architecture, integration layers, data flows, identity, security, and environments
  • Own integration design with internal enterprise systems (finance, ERP, identity, data platforms) and the external partner ecosystem using APIs, events, iPaaS, or batch mechanisms
  • Ensure all integration and architecture choices align with Vodafone Group cloud strategy, security posture, and enterprise architecture standards
  • Provide clear technical direction during backlog refinement, sprint planning, and delivery execution
  • Review, validate, and challenge technical designs and implementations from internal teams and external partners to ensure robustness at VP&C scale
What we offer
What we offer
  • Annual Discretionary Bonus
  • Generous Annual Leave: 28 days of annual leave, with the option to buy an additional 5 days and the opportunity to carry over 5 days per year
  • 1 additional day (Family Day) for personal milestones or special occasions
  • 11 public holidays to enjoy time with family and friends
  • 5 charity days per year to give back to the community
  • Flexible Work Arrangements
  • 20 days to work from abroad, allowing you to combine work with travel and new experiences
  • Lunch vouchers to support your midday meals
  • Access to private AXA health insurance and a robust pension scheme to secure your health and future
  • Access to Vodafone University and online training resources to help you grow your skills and advance your career
  • Fulltime
Read More
Arrow Right