Groups Coordinator

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Answer questions about property facilities/services and room accommodations
• Follow sales techniques to maximize revenue
• Communicate information regarding designated VIP reservations
• Input and access data in reservation system
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
• Oversee accuracy of room blocks and reservations
• Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups
• Set-up proper billing accounts according to Accounting policies

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience

Training, development, recognition, holistic well-being