Groups Coordinator, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Groups Coordinator at Sydney Harbour Marriott Hotel at Circular Quay, you will work to manage reservations, handle group bookings, and ensure high-quality service for guests. This position involves collaboration with other departments, maintaining reservation systems, and assisting with guest inquiries. Marriott is an equal opportunity employer dedicated to creating an inclusive environment.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate information regarding designated VIP reservations
Input and access data in reservation system
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
Oversee accuracy of room blocks and reservations
Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups
Set-up proper billing accounts according to Accounting policies
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilograms without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

A genuinely warm & welcoming demeanour
Personable communication skills
Energising motivation - its infectious - no job is too big or too small
A passion for the industry, a want to be the best in service
Australian Working Rights

Nice to have:

Education: High school diploma or G.E.D. equivalent
Related Work Experience: At least 1 year of related work experience

What we offer:

Team-spirited co-workers
Encouraging leadership
Discounted room rates on hotels worldwide
Discount on food and beverages at participating Marriott International hotels worldwide
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Paid birthday leave
Training and development

Additional Information:

Job Posted:
August 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Groups Coordinator