Groups, Conference and Events Executive

• Manage incoming Group room, Conference and Event enquiries in accordance with all departmental SOPs from initial contact to final billing
• Enter all details into company systems (PMS/Sales & Catering/Restaurant systems), reporting on all activity conducted with each enquiry and booking
• Proactively promote group wide hotel facilities to maximise revenue from group accommodation and events
• Meet all company standards of procedure for enquiries and existing bookings with key focus on conversion and maximising profitability
• Responsible for ensuring all assigned client group accommodation and/or event details are communicated expertly via Operational Function sheets
• Accountable for preparing and issuing all associated admin to the highest standard
• Maintain accurate records of all bookings using the hotel’s CRM or booking system
• Proactively liaise with clients to understand their needs and tailor event packages
• Coordinate and build relationships with internal stakeholders and colleagues to ensure smooth event execution
• Follow up with client’s post-event to gather feedback and secure repeat or multiyear business

• Previous experience in hotel events, group reservations, or a similar hospitality role
• Strong organisational and multitasking abilities
• Excellent verbal and written communication skills
• Proficiency in hotel booking systems (e.g. Opera, Delphi, Infor SCS) is desirable
• A proactive and customer-focused approach
• Ability to work under pressure and adapt to changing priorities

Proficiency in hotel booking systems (e.g. Opera, Delphi, Infor SCS)

• 30 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
• £200 referral bonus when your friends or family join the team
• Access to our discounts and wellbeing platform “Treat Yourself Here”
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover