Groups and Events Executive, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Groups & Events Executive at St. Pancras, you will take the responsibility for group bookings, meetings & special events. You will ensure a high level of service throughout the complete transaction and coordinate with the Regional Sales Office, hotel departments, and customers to take total responsibility for the assigned group & events. The role requires actively upselling business opportunities to maximize revenue and ensuring timely service delivery while achieving personal and team revenue goals.

Job Responsibility:

Ensure a high level of service throughout the complete transaction and through co-ordination
actively upsell each business opportunity to maximize revenue
achieve personal and team related revenue goals
ensure business is turned over properly and in a timely fashion for proper service delivery.

Requirements:

Effectively manage and develop relationships with key internal and external stakeholders, clients, agencies, and entertainment individuals
effectively use sales resources and administrative/support staff
create contracts as required
serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations
understand the product we offer, including room types/layouts, capacities, and event/restaurant menus
prepare all event documentation and coordinate with Sales, hotel departments, and customer to ensure successful delivery of hotel events of least complexity
display leadership in guest hospitality and ensure consistently high levels of customer service
build the unit’s top line revenue by focusing on the post-contractual sale of products and services
maximize revenue by upselling contracted products to event planners and attendees
identify additional revenue opportunities
coordinate and communicate event & groups details both verbally and in writing to the customer and hotel operations
manage group room blocks and meeting space of assigned groups and/or events
work collaboratively with off-property sales channels
proactively identify operational challenges and work with the hotel staff and customer to solve these challenges
use Opera Catering & PMS system to manage sales & account relationships
ensure forecasted revenue is always up to date
ensure that all diary entries are up to date with booking status and client details
maintain an efficient and organised filing policy on all enquiries
understand the overall market including competitors’ strengths and weaknesses, economic trends, supply and demand
use negotiating skills and creative selling abilities to close on business
present and maintain high standards of communication, both written and verbal.

What we offer:

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
annual performance review pay adjustments
complimentary gym and spa access
free meals while at work
dry-cleaning service availability for uniforms
complimentary enrolment in BenefitHub
50% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
travel ticket season loan
life assurance scheme
cycle to work scheme
Employee Assistance Programme access
mental health first aiders within the team
comprehensive training and development programme participation
awards and recognition celebrations
outstanding wellness program.

Additional Information:

Job Posted:
August 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Groups and Events Executive