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As our Group & Events Executive at St. Pancras London, it is your responsibility to maximise all opportunities to sell conferences, functions, events and groups within both the corporate and social segments. Actively working to convert incoming leads and working with Sales & Marketing organisation to develop demand-generating initiatives. To act as one point of contact between the client and the hotel at all stages of the booking process from initial enquiry, contracting through to event co-ordination and billing. To communicate in an effective and timely manner all the clients specific requirements to all relevant departments. To lead and manage large-scale events. To ensure that company policies and legislation are adhered to specifically in the management of events.
Job Responsibility:
Coordinates and communicates event & groups details both verbally and in writing to the customer and hotel operations
Follows-up with customer post-event
Manages group room blocks and meeting space of assigned groups and/or events
Works collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative
Proactively identifies operational challenges associated with his/her group & events and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions
Ensures that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information
Uses Opera catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings
Ensures forecasted revenue is always up to date
Ensures that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date
Maintains an efficient and organised filing policy on all enquiries, options and confirmed bookings
Follows all hotel and company policies and procedures
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Builds the unit’s top line revenue by focusing on the post-contractual sale of products and services
Maximizes revenue by up selling contracted products to group & event planners and attendees
Identifies additional revenue opportunities for the hotel based on the event/group profile
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Requirements:
Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
Previous experience in Event Management
Experience in hospitality
What we offer:
28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme
Cycle to work scheme
Employee Assistance Programme access
Mental Health First Aiders within the team
Comprehensive Training and Development programme participation