Groups and Events Agent Job at Marriott Bonvoy (Pretoria Menlyn)

Cluster Reactive Sales Executive

Process transient, group and event sales requests, changes, and cancellations re...

Location

South Africa , Johannesburg

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Minimum 1 year as a reservations Agent in transient reservations or events booking center & hotel background

Job Responsibility

Process transient, group and event sales requests, changes, and cancellations received by phone, fax, or email
Identify guest and client enquiry needs and determine appropriate room type, including group and catering blocks
Verify availability of room type, event space and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in property management systems
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct codes and rate into the property management system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Groups & Events Agent

Groups & Events Agent position at The Westin Palace, Milan, part of Marriott Int...

Location

Italy , Milan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience

Job Responsibility

Contact appropriate individual or department to resolve guest calls, requests, or problems
Use sales techniques that maximize revenue while maintaining existing guest loyalty
Determine and give complimentaries to guests as gifts for their patronage
Promote awareness of brand image internally and externally
Process requests for redeeming Marriott Rewards points
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Enter Marriott Rewards information into appropriate software when taking guest reservations
Answer, record, and process all guest calls, requests, questions, or concerns
Perform general office duties to support Sales & Marketing
Assist management in training and motivating employees

Fulltime

Sales Counsellor

Do you have experience supporting individuals through emotionally complex decisi...

Location

United Kingdom , Newport, Shropshire

Salary:

30000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Natural warmth, emotional intelligence and the ability to build rapport quickly
High integrity, strong ethical judgement and a calm, reassuring demeanour
Genuine enjoyment of working with older adults and families
Strong communication skills
written, verbal and interpersonal
Resilience, curiosity and creativity in how you support people through change
Comfortable working towards clear goals and targets
Full UK driving licence

Job Responsibility

Build trusted relationships with prospective residents and their families
Maintain, grow and nurture a high-quality lead pipeline using our CRM
Deliver empathetic, “prospect-centred selling” that focuses on individual goals, fears and motivations
Conduct home visits where appropriate to better understand needs and living situations
Create advocates by delivering warm, meaningful experiences from first contact to move-in
Represent the business within the community with authenticity and confidence
Develop relationships with local estate agents, financial advisers, social groups and influencers
Support events, talks, open days and presentations
Guide prospects through the journey from initial enquiry to reservation and move-in
Conduct tours of the retirement village, showing how our community may enhance quality of life

What we offer

bonus

Fulltime

Workforce Management Scheduling Analyst

The Workforce Management Scheduling Analyst is responsible for owning workforce ...

Location

United States

Salary:

55000.00 - 60000.00 USD / Year

Aura

Expiration Date

Until further notice

Requirements

4+ years of workforce management experience in a contact center environment
Strong expertise in workforce scheduling within a 24/7, multi-channel contact center environment
Experience scheduling for voice, chat, email/casework, and outbound support channels
Hands-on experience with Verint Workforce Management (required)
Experience working with a cloud contact center platform such as Five9 (preferred)
Strong understanding of workforce management concepts including service level, occupancy, shrinkage, schedule adherence, and staffing coverage
Experience supporting intraday workforce management operations
Strong analytical and problem-solving skills with the ability to identify operational risks and staffing gaps
Advanced Excel and reporting skills
Strong organizational and communication skills with the ability to manage complex scheduling environments

Job Responsibility

Own workforce scheduling for a 24/7, 365 multi-channel customer support operation including inbound voice, outbound calling, chat, and email/ casework
Develop and maintain optimized agent schedules that align with forecasts, staffing plans, and service level targets
Design shift structures, break and lunch placements, and staffing patterns to ensure adequate coverage during peak demand periods
Own the shift bid process including planning, schedule generation, communications, and implementation of new shift assignments
Establish and maintain scheduling governance policies including schedule change procedures, adherence exceptions, and schedule modification standards
Manage and administer daily PTO allotments within the scheduling platform to balance agent availability with service level requirements
Schedule recurring operational activities including meetings, trainings, coaching sessions, and company-wide events such as town halls while maintaining appropriate staffing coverage
Monitor schedule adherence trends and enforce adherence governance policies in partnership with CX leadership
Proactively identify potential coverage gaps, staffing risks, or skill-based constraints across channels, departments, or agent skill groups
Manage agent skill and queue assignments within workforce and telephony platforms as agents complete training or operational priorities shift, ensuring load balancing and optimal agent availability

What we offer

Generous health and wellness benefits
Retirement savings plans
Parental leave

Fulltime

Reservations Supervisor

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

Cayman Islands , Grand Cayman

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A minimum of 2-3 years’ experience in a Hotel Reservations department
At least one year experience in a leadership role in hotel reservations within a luxury Forbes Five Star hotel or resort
Excellent verbal and written communication skills in English
Excellent communication, organizational, and problem-solving skills
Strong knowledge of hotel reservations systems (Marsha, Empower and Opera) and online distribution platforms
Experience with Wholesale and Consortia accounts, management of group blocks
Proficiency in using computers
Detail-oriented with strong multitasking abilities
Ability to work weekends and holidays

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue

Fulltime

Global Reservations Specialist – Design Hotels

The main objective is to provide a professional and unique sales environment for...

Location

Germany , Berlin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Hospitality background is essential
sales experience would be a bonus
Team player with excellent English written and verbal communication skills
Strong analytical and administrative skills
Creativity and attention for detail
Excellent time management skills and ability to multi-task and prioritization skills
Proficiency in MS Office

Job Responsibility

Handle phone, e-mail, and written requests by end consumers, travel agents, and member hotels
Consult group clients in sourcing hotels for events and conferences
Convey the highest standards of product knowledge and delivery of first-class service to individual, high-end, and VIP clients as well as travel & event agencies at all points of contact
Maximize revenue for the voice channel whilst maintaining brand and professional integrity
Use the Central Reservation System in accordance with the SOPs to ensure the highest levels of customer service and for maintenance of the system
Manage client travel logistics, handling hotels, and provide full dedicated support to the clients
Ensure high level of attention to detail with all given work
Prioritize workload, working within given deadlines ensuring client budgets and specific requirements are met
Manage allocated projects
Process administrative tasks including accounting queries, promptly and accurately

What we offer

A great experience in the niche market of luxury boutique hotels
Working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™ located in the creative Media Spree area in Berlin
Regular working schedule from Monday to Friday
Great benefits at member hotels and brand partners from employee discounts to special offers, including Marriott Explore rates
Career development opportunities in an international company

Fulltime

Global Reservations Specialist

The main objective is to provide a professional and unique sales environment for...

Location

Germany , Berlin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Hospitality background is essential
sales experience would be a bonus
excellent English written and verbal communication skills
strong analytical and administrative skills
creativity and attention for detail
excellent time management skills and ability to multi-task and prioritization skills
proficiency in MS Office

Job Responsibility

Handle phone, e-mail, and written requests by end consumers, travel agents, and member hotels
consult group clients in sourcing hotels for events and conferences
convey the highest standards of product knowledge and delivery of first-class service to individual, high-end, and VIP clients as well as travel & event agencies at all points of contact
maximize revenue for the voice channel whilst maintaining brand and professional integrity
use the Central Reservation System in accordance with the SOPs to ensure the highest levels of customer service and for maintenance of the system
manage client travel logistics, handling hotels, and provide full dedicated support to the clients
ensure high level of attention to detail with all given work
prioritize workload, working within given deadlines ensuring client budgets and specific requirements are met
manage allocated projects
process administrative tasks including accounting queries, promptly and accurately

What we offer

A great experience in the niche market of luxury boutique hotels
working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™ located in the creative Media Spree area in Berlin
regular working schedule from Monday to Friday
great benefits at member hotels and brand partners from employee discounts to special offers, including Marriott Explore rates
career development opportunities in an international company

Fulltime

Accounts Receivable Specialist

We are looking for an experienced Accounts Receivable Specialist to join a renow...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in accounts receivable operations, including invoicing and reconciliation
Strong knowledge of cash application processes and commercial collections
Proficiency in managing billing functions and processing payments
Familiarity with accounts receivable systems and financial controls
Ability to analyze aging reports and handle escalations for overdue accounts
Excellent communication skills for resolving billing inquiries and disputes
Detail-oriented mindset to ensure accuracy in financial documentation and reporting

Job Responsibility

Process daily payments, including credit cards and checks, and accurately apply them to guest and corporate accounts
Review and reconcile city ledger activities to ensure proper recordkeeping
Monitor outstanding balances and conduct timely follow-ups on overdue accounts
Handle billing inquiries from guests, corporate clients, and travel agents with professionalism
Generate and send invoices for group bookings, events, and long-stay guests, verifying all supporting documentation
Conduct regular follow-ups with clients regarding overdue balances and escalate delinquent accounts when necessary
Reconcile accounts receivable subledger to the general ledger and prepare detailed aging summaries for management
Collaborate with Sales, Events, and Front Office teams to resolve billing discrepancies and disputes
Maintain organized AR files for audit readiness and ensure compliance with financial policies
Process credit applications and manage credit limits according to established guidelines

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Groups and Events Agent

Marriott Bonvoy

Location:
South Africa , Pretoria Menlyn

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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Groups and Events Agent

Marriott Bonvoy

Location:South Africa , Pretoria Menlyn

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 16, 2026

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