Groups and Event Manager Job at Marriott Bonvoy (London)

Job Description

Executes all allocated Group Events with a seamless turnover from the event management team to the operation, ensuring all group events are executed with consistent, high level service throughout the event transaction. Through coordination with Sales, the appropriate hotel support departments, and customer, takes total responsibility for the successful management of assigned in-house groups. Prepares all documentation to the satisfaction of the customer and coordinates all group event details with the appropriate hotel departments. Recognizes opportunities to up-sell to the customer to ensure maximization of revenue opportunities at all times whilst also ensuring all health and safety aspects of the group are monitored.

Job Responsibility

Executes all allocated Group Events with a seamless turnover from the event management team to the operation
Takes total responsibility for the successful management of assigned in-house groups
Prepares all documentation to the satisfaction of the customer and coordinates all group event details with the appropriate hotel departments
Recognizes opportunities to up-sell to the customer to ensure maximization of revenue opportunities
Ensures all health and safety aspects of the group are monitored
Manages group and event details to ensure high levels of service are achieved
Handles all types of group events, including very complex group events
Coordinates and communicates verbally and in writing with the customer and hotel operations teams the details of the group event
Acts as liaison between the sales manager, operations team, any of the hotel support departments involved and the customer throughout the event process
Attains post-group event feedback from the customer and communicates throughout the Hotel as appropriate
Build and maintain good working relations with the major London Destination Management Companies
Is accountable for his/her customers’ experiences from initial enquiry through to the post-group event feedback
Responsible for the management of all financial aspects of in-house groups by holding daily client billing meetings
Minimizing credit risk by having all deposits, guarantees and credit accounts in place before group/event takes place
Ensure that all invoicing is accurate and dispatched within 7 days
Maintaining an up to date and accurate commissions accrual schedule and approving agency final commission claim invoices
Create a working document for each group including ensuring the filing of all necessary correspondence
Ensure follow up correspondence is completed during the re-offer stage including deposits, chases and updates
Advise Guest Relations and Front Office of all VIPs, special requests and routing instructions for Group bedroom bookings
Ensure that any changes to the room block are reflected in Marsha and Opera
Input rooming lists into Marsha and ensure all information relating to group is correct
To answer the telephone in a friendly, efficient and confident manner within 3 rings
To ensure an efficient filing system
Responsible for preparing Groups Resume and Function Sheets with the appropriate supporting Purchase Order request
Update the master board and check all internal/external requirements on event function sheets for the event day
To accurately record all client telephone calls, including messages for other members of the Event Management Team
To be dressed to the departmental standards and groomed correctly
To assist Director of Event Planning as required

Requirements

Previous experience working within an Events Department or similar environment preferred
Able to attend the daily and/or weekly operations meeting to liaise with the various Operational departments
Understanding of facility management as it relates to Health and Safety, maintenance and operational challenges
Technical aptitude in Delphi, Opera and Marsha
Familiarity in menu planning, food presentation and event service standards
Ability to manage customer budgets
Understands the department P & L statements and manages groups accordingly
Familiarity and knowledge of all departments within the hotel
Effective communications at all levels across the hotel
Presents ideas, expectations and information in a concise, well-organized manner by deadlines set
Manages conflict situations effectively
Understanding of audio visual equipment available and services offered
Manages time well
Operational knowledge - understands operational challenges
Strong familiarity in designing, up selling and executing outstanding catered events of various sizes and complexity
Knowledge of, and experience in providing world class customer service to local and group clients
Knowledge of and ability to integrate current trends in Group & Event Management
Understands the hotel revenue strategy

What we offer

An opportunity to be part of an award-winning international brand where we celebrate your unique talent
Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
20% off across food and beverage outlets in Marriott properties worldwide
Recognition programmes and associate awards to appreciate outstanding talent
Wellbeing and community engagement activities on and off property
Bike Scheme and Travel Ticket Loan available for all associates
23 days holidays (excluding 8 Bank Holidays)
Workplace Pension Scheme & Life assurance
Meals on duty, uniform provided and laundered free of charge
World class training and development programmes tailored to enhancing your skills and help you grow
Work alongside talented, award winning and experienced hospitality professionals

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Groups and Event Manager

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