Group Travel Consultant

• Handle Customer Inquiries: Answer inbound calls, assist members, guests Group Organisers and Tour Operators with holiday bookings, amendments, cancellations, and providing quotes
• Sales Focus: Make outbound calls to follow up on quotes, promote holiday packages, and sell memberships. Update and amend membership sales records as required
• Manage Reservations: Use the company’s reservations system to manage and update bookings, ensuring all details are correct and any special requests are addressed
• Customer Support: Provide exceptional service by addressing customers' needs with a positive and solution-focused attitude, handling complaints effectively and escalating when necessary
• Attention to Detail: Ensure accuracy in all bookings, cancellations, and amendments. Maintain accurate records of all customer interactions and transactions
• KPI Management: Meet and exceed key performance indicators (KPIs), including call response times, resolution times, sales targets, and customer satisfaction levels
• Collaborate Across Teams: Work closely with other departments to ensure customer requests are met and that the overall customer experience is outstanding
• Administrative Duties: Perform necessary administrative tasks required at the time

• A customer Service driven professional who has a commercial background working with reservations systems or the ability to learn new IT Packages
• Confident on the phone talking to customers
• Experience from an office-based customer service background
• Excited to work in a fast paced and sometimes high-pressured environment, with a methodical approach and team player focus
• Excellent communications skills
• Strong level of numerical reasoning
• Availability to work Monday – Friday 9am – 5.30pm (on occasion, in busy times 10.30am – 7pm), and alternate weekends 9am – 1pm
• Availability to work Bank Holidays for which we give time in lieu

Passion for travel and walking

• 33 Days Holiday pro rata inclusive of bank holidays
• Pension Contributions
• Volunteer Day
• Group Life Assurance
• Cinema Discounts
• Online Shopping Discounts
• Cycle to work Scheme
• Discounted Gym Membership
• Virtual GP
• Health & Wellbeing Support 24/7 Helplines with access to trained counsellors
• Exclusive discounts on our holidays for you, your friends and family
• Annual familiarization visit at any of our country houses for you and your family