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Group Sales & Reservations Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Manchester

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

35000.00 - 40000.00 GBP / Year
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Job Description:

Recently listed in The Time’s Best Places to Work 2025 and in Code Hospitality Happiest Places to Work 2025, Nell’s is growing fast and we’re looking for a Group Sales & Reservations Manager to help steer us toward our ambitious goals. This is your chance to make a big impact at head office, shaping the financial future of one of Manchester’s most exciting hospitality brands. Nell’s is a neighbourhood bar serving up big ‘za with a simple purpose: to create places full of happy people - whether that’s our guests or our team. With six existing sites across Greater Manchester and big expansion plans, now’s the perfect time to jump on board.

Job Responsibility:

  • Proactively identify and develop new business opportunities to grow private hire, group bookings and corporate revenue
  • Build and maintain strong relationships with corporate clients, event agencies, local businesses and community partners
  • Conduct regular local outreach to increase brand awareness and nurture meaningful partnerships
  • Create and manage contra partnerships with local hotels, theatres, community groups and aligned brands
  • Represent Nell’s at networking and hospitality industry events where appropriate
  • Secure high-value bookings and repeat business across multiple venues
  • Manage and convert all booking enquiries for groups of 13+ guests
  • Upsell packages, add-ons and menu enhancements to maximise spend per head
  • Collaborate with Marketing and Operations to create compelling, guest-friendly packages and minimum spends
  • Own and optimise the booking system (Collins), ensuring booking types, processes and the guest journey are clear, effective and commercially strong
  • Support and coach site teams to confidently use the booking system to its full capability
  • Organise and host networking events, venue showcases and client site visits
  • Deliver tailored solutions that balance guest expectations with operational excellence
  • Track and analyse sales performance, booking trends and conversion metrics
  • Provide regular reporting and insights to senior leadership
  • Develop and execute strategic sales plans to meet and exceed revenue targets
  • Work alongside Operations to create site specific plans and tactics to hit budgets and uplift sales on quiet sessions
  • Deliver against monthly KPIs and maintain clear activity reporting
  • Work closely with the Sales & Marketing Lead on long-term seasonal planning
  • Stay updated on market trends, competitor activity, and guest preferences

Requirements:

  • Proven experience in sales, business development or events management within hospitality
  • A strong network across Northern hospitality, corporate and events sectors
  • Commercially aware, target-driven and confident negotiating high-value bookings
  • Experience building sales strategies and delivering clear reporting
  • Comfortable using CRM systems and booking platforms (Collins experience preferred)
  • Self-motivated and proactive, with the ability to work independently
  • Collaborative mindset, able to build strong relationships with Marketing, Operations and site teams
  • Positive, energetic and tenacious attitude
  • Passion for hospitality, competitive socialising and creating guest-focused experiences
What we offer:
  • Competitive Salary & Bonuses
  • Career Growth with funded courses & leadership development
  • Free food and drink on shift and generous staff discounts at all sites when not at work
  • Inclusive Culture
  • Private Health with access to a private GP and covers you for inpatient or outpatient care with our partner Vitality
  • Make a Difference through sustainability initiatives, community projects, and charity events
  • Well-being Support including 12 free counselling sessions a year with Health Assured
  • Birthday and Christmas credit to spend at our venues, plus two epic staff parties a year
  • Travel Perks with 50% off late-night taxis
  • Hospitality Hikes fully funded
  • 3 Days off at Christmas
  • Enhanced Maternity and Paternity
  • Enhanced Sick Pay - 10 days per year of paid company sick pay for salaried team members

Additional Information:

Job Posted:
March 05, 2026

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