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At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else. Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination. It is a stage for exceptional experiences. From Proper Grit, our signature whisky and supper club inspired restaurant, to Spruzzo, our rooftop Mediterranean lounge with sweeping waterfront views, we offer a product that is as compelling to sell as it is to experience. For a Group Sales Manager, The Ben presents a unique opportunity to represent a distinctive luxury brand in a highly desirable market. You will build meaningful client relationships, drive impactful business, and position a one of a kind property as the premier choice for meetings, events, and gatherings. Here, sales is not just about transactions. It is about storytelling, experience creation, and strategic growth. You are empowered to think creatively, act entrepreneurially, and contribute directly to the hotel's success. At The Ben, you do not simply work in luxury—you help define it.
Job Responsibility
Direct Sales & Business Development
New Account Development
Key Account Management
Sales Administration & Yield Management
Account Service & Client Experience
Market Intelligence & Product Knowledge
Professionalism & Collaboration
Requirements
Conduct proactive, high-impact sales calls and prospecting activities to generate new revenue
Maintain a strategic direct sales program aligned with departmental goals and the hotel's marketing initiatives
Dedicate a minimum of 90% of work time to revenue-generating sales efforts
Represent the hotel at networking events, industry functions, and business development opportunities
Maintain reliable transportation and a valid driver's license for outside sales calls and client visits
Identify, target, and secure new accounts through research, prospecting, networking, and market intelligence
Capture competitor business by analyzing market trends and conducting reader board surveys
Develop and execute a targeted account development strategy to drive incremental revenue
Generate referrals from existing clients and follow up on all leads within 48 hours
Leverage creative outreach strategies, including telemarketing and digital engagement, to expand the client base
Maximize revenue within existing accounts by identifying growth opportunities and upselling services
Build and maintain strong, long-term client relationships through consistent communication and personalized service
Maintain detailed client profiles and account records to support exceptional service delivery
Achieve 90% of productivity goals and 100% of activity goals as established by management
Negotiate room rates, catering packages, and event agreements using yield management strategies to optimize revenue
Prepare and present customized proposals, contracts, and presentations tailored to client needs
Maintain accurate and organized records within CRM systems and sales reporting tools
Monitor sales performance, pipeline activity, and forecasting to support revenue strategy discussions
Deliver exceptional service throughout the sales cycle to ensure a seamless and memorable client experience
Maintain organized account files and documentation for all clients and events
Respond promptly to client inquiries, needs, and event-related requests
Collaborate closely with internal departments to ensure flawless event execution
Conduct ongoing market research to identify trends, opportunities, and competitive insights
Maintain in-depth knowledge of the hotel's offerings, event capabilities, and unique selling points
Stay informed on competitor activity and industry developments to effectively position the property
Represent the hotel with integrity, professionalism, and a service-driven mindset at all times
Maintain a polished and professional appearance when engaging with clients and partners
Foster strong collaboration and communication across all hotel departments
Manage travel and sales expenses responsibly in alignment with departmental budgets
What we offer
Medical, dental, and vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Unlimited paid time off, community service, and holidays
401(k) program with employer matching
Employee Assistance Program
Tuition reimbursement
Hotel, restaurant, and lifestyle discounts
Employee referral bonus program (up to $1,000 per referral)