Group Sales Manager

• Meet or exceed set goals
• Operate the Sales Department within established sales expense budget
• Initiate and follow up on leads
• Maintain and participate in an active sales solicitation program
• Monitor production of all top accounts and evaluate trends within your market
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales
• Invite clients to the hotel for entertainment, lunches, tours and site inspections
• Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc
• Assist in the preparation of required reports in a timely manner
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
• Meet and greet onsite contacts
• Abide by Prime Selling Time (PST)
• Develop networking opportunities through active participation in community and professional associations, activities and events
• Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up
• Entertain clients
• Perform other duties as requested by management

• College course work in related field helpful
• Experience in a hotel or a related field preferred
• High School diploma or equivalent required
• Must be skilled in Windows, Company approved spreadsheets and word processing
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Attend all hotel required meetings and trainings
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing nametags
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to maintain confidentiality of information

Medical, Dental, Vision, 401k, STD, Travel Benefits