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The Group Sales Manager is a specialist in booking groups within the Native and Indigenous markets as well as state and federal government markets. They must have proven experience selling in both markets, including a thorough understanding of how government per diems work within the resort pricing guidelines. This position will have a booking goal that will include new group bookings and repeat business from previous clients. They must fully understand hotel operations to ensure that commitments are made, which results in positive guest experiences. This position requires participation in active sales solicitation, upholding company sales policies and positively contributing to the resort's Yield Management strategies, networking through participation in community and professional associations, activities and events.
Job Responsibility
Communicate accurately to operations, the details needed to satisfy the contract
Contact representatives from respective market segments to solicit business for the hotel
Demonstrate positive leadership characteristics, which inspire employees
Finalize contracts for group bookings
Maintain work area clean and organized
Promote employee empowerment
Relay accurate forecasting information for rolling forecast
Report all unsafe conditions immediately
Converse with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations
Consult newspapers, trade journals, etc., to learn of contemplative conventions and social functions and to learn about the market and trends
Entertain potential clients/guests
Execute cut-off dates on group bookings
Plan and conduct pre-cons and post-cons
Prepare and mail brochures, menus to prospective clients
Analyze requirement of function, outline available hotel facilities and service offered and quote pricing
Arrange for VIP amenities to be delivered
Assist in planning and participating in sales blitz
Complete other duties as assigned by supervisor to include cross training
Involved in community as assigned by supervisor
Obtain 2 years history on blocks of 50 rooms or more
Obtain reader board summaries from competition
Attend mandatory meetings
Participate in annual competitor survey
Other duties as assigned by Supervisor
Requirements
2+ years of previous full-service hotel sales experience
High school degree required
associates/bachelor's degree preferred
Personality to work closely with prospective clients to negotiate contracts
Business communication skills include preparing RFP's and contracts for clients
Read, write, and speak English fluently
Computer proficiency in Word, Excel, and PowerPoint
Present a professional appearance and personality to confidently interact with clients and hotel team members