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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Group Sales Executive

Turkey, Istanbul · Job Posted May 14, 2026
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Job Description

Group Sales Executive at The Ritz-Carlton Istanbul. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day.

Job Responsibility

  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling
  • Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates)
  • Promote awareness of brand image internally and externally
  • Process requests for redeeming Marriott Rewards points
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Enter Marriott Rewards information into appropriate software when taking guest reservations
  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
  • Assist management in training and motivating employees
  • serve as a role model
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • Monitor the performance of others to ensure adherence to quality expectations and standards
  • Read and visually verify information in a variety of formats
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
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