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This position serves as the subject matter expert for the administration of rates, inventory and availability for all Aramark Parks and Destinations (APD) direct and indirect distribution channels. This includes, but is not limited to, the central reservations system, online booking engine, property management system, global distribution system and other third party distribution channels. The Coordinator responds to each line of business requests to load and update rates, inventory, and general content across various channels and to communicate those changes to internal and external constituents.
Job Responsibility:
Load all lodging and activity rates, changes and inventory restrictions across all direct and indirect channels including the PMS, CRES, Umbraco web-based content tool and third party systems based on APDs standards
Maximize inventory availability across all channels through the use of free-sell and/or scheduled inventory strategies
Ensure that sell-out and oversell strategies, rate restrictions, and hole-eradication strategies are in place to maximize revenue and sales potential and communicate this to the individual lines of business
Help manage and support the day-to-day maintenance of APDs property websites, online booking engine and email confirmations
load and maintain content, photographs, and products to ensure all touch points are updated with accurate content and availability/inventory
Communicate regularly and work cohesively with key stakeholders in Revenue Management, Call Center Operations, and Property/Regional Teams to ensure the highest level of conversion and sales effectiveness
follow through with stakeholders to ensure strategies are being fulfilled
Troubleshoot system issues with Springer Miller and other vendors to ensure open issues are being resolved in a timely manner
assist with testing of systems when fixes or enhancements are deployed
Continuously seek methods to improve line of business revenue and booking performance in all systems
recommend system enhancements and provide technical assistance when necessary
Assist with special projects as requested
Requirements:
Extensive knowledge of all company systems including SMS-Host (central reservations system), PMS (property management systems), online booking engine and 3rd party distribution systems required
comprehensive understanding of APDs properties, policies and procedures preferred
Background in inventory management and prior experience in the hospitality/travel/tourism industry preferred
Strong organizational skills and the ability to prioritize workload
meets deadlines and performs multiple tasks with a high attention to detail
Strategic thinker and tactical implementer with strong analytical abilities
Can learn quickly and adapt to change in a fast-paced, high performance driven culture
Highly motivated, self-sufficient, dependable and able to operate effectively without close supervision
must demonstrate initiative by taking ownership to troubleshoot and resolve issues with minimal direction from others
Outstanding computer skills
must be browser proficient and possess the ability to effectively communicate technical information to individuals with non-technical backgrounds
Effective communication and interpersonal skills
Demonstrates a high level of customer service by responding to internal and external customer needs until satisfied
utilizes effective decision-making and problem-solving skills
Team player who fulfills commitments to other team members with a positive attitude
able to work collaboratively and cooperatively with other leaders and stakeholders throughout the organization