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The Group Sales Administrator role is focused on providing administrative support to the Group Sales team in a fast-paced, target-driven environment. The main objective is to ensure that all group bookings are managed and processed efficiently and accurately, meeting customer needs and the team’s productivity targets.
Job Responsibility:
Providing administrative support to the Group Sales team
Updating bookings in the OPERA booking management system and CRM
Liaising with customers to receive and enter rooming lists
Ensuring all bookings are up-to-date ahead of guests' stay
Conducting quality checks to maintain agreed accuracy and productivity standards
Requirements:
Strong attention to detail
Excellent organisational skills
Ability to work under pressure
Comfortable calling customers to resolve queries, secure payments, and manage bookings
Strong written and verbal communication skills
Motivation to build great relationships with customers and colleagues
Self-motivated
Enjoy working in a target-driven environment
What we offer:
Hybrid working - 3 days in the office, 2 days working from home
50% personal discount for hotel bookings and great friends and family discounts
Contributory pension scheme
25 days holiday + bank holidays, increasing with length of service