Group Room Coordinator

• Monitor and analyze rooms inventory and increase average rate
• Help with staffing needs at the front desk and train agents on the operations of the reservation department
• Attend meetings to support business operations
• Calculate and prepare room pick-up reports
• Initiate and prepare reports as required
• Handle all reservations aspects of a group, monitor room block, rooming lists, VIP and other accommodations, and client correspondence relating to reservations
• Support revenue management strategies
• Manage all aspects of reservations including: processing rooming lists, revisions, cancellations, modifications in both Opera and ihotelier for both group and transient
• Manage all Courtesy and Social Room Blocks
• Complete group set up and all that entails (group summary sheet, rates, shoulder nights, packages, taxes, routing special requests)
• Collaborate with CP and Sales regarding group contracts and resumes to ensure groups are set up in compliance (rates, packages match what is contracted)
• Support FOM in management of all LNR accounts
• Build groups in iHotelier/USPS OPERATING SYSTEM and manage interface between ihotelier/ USPS OPERATING SYSTEM and Opera on the group side
• Manage/ oversee hotel inventory and support FOM in sell out/ over sell situations- open/close inventory, balance room type inventory, etc.
• Communicates effectively with all team members
• Promotes Brand Culture

Must pass the USPS Federal Background check