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We’re looking for a thoughtful, collaborative Central Office Manager to help shape the future of our Group Risk Management & Sustainability function. This role offers the opportunity to make a meaningful impact — bringing people together, supporting leaders, and helping our teams work with confidence, clarity, and purpose. You’ll play a central role in how we plan, organise, and continually strengthen the way we work. If you enjoy connecting ideas, nurturing strong relationships, and guiding others through change, this is a chance to truly make your mark.
Job Responsibility:
Bring teams and leaders together to develop clear, connected annual plans
Support the creation and delivery of an ambitious, practical strategy that reflects industry best practice
Strengthen and evolve our operating model to create consistency, clarity, and smoother ways of working
Maintain a balanced scorecard that helps teams understand progress and encourages constructive, open conversations
Partner closely with Finance to plan, track, and manage budgets with accuracy and transparency
Guide strategic projects, helping them run smoothly and delivering meaningful outcomes
Improve operational rhythm and efficiency through thoughtful planning, streamlined processes, and the use of smart technology
Lead the ongoing development of our risk‑management system, making it simple, accessible, and supportive for all teams
Provide trusted guidance to senior leaders through well‑crafted insights, documentation, and communication
Create an engaging, well‑structured environment for monthly Senior Leadership meetings
Build warm, collaborative relationships across second‑line teams, fostering alignment and shared learning
Help resolve operational challenges with empathy, clear communication, and practical, long‑term solutions
Requirements:
Engaging, approachable leader who creates clarity, motivates others, and builds a strong sense of shared purpose through open, face‑to‑face communication
Experienced operational and governance leader with a background in complex or regulated environments (FTSE 100 experience beneficial)
Strong strategic thinker with proven ability to influence senior leaders, support decision‑making, and shape effective operating models
Deep expertise in operational management, including strategic planning, budgeting, performance measurement, and financial oversight
Skilled in designing and improving operating models, driving efficiency, automation, workflow optimisation, and smarter ways of working
Experience in balanced scorecard development and using data‑driven insights to improve performance and accountability
Highly organised project and delivery manager, confident working across systems, reporting, process improvement, and change initiatives
Strong coach and facilitator, able to support leaders and teams through change, complexity, and transformation
Robust governance and documentation capability, producing clear, high‑quality written outputs at pace
Exceptional communicator and stakeholder manager who builds trust and credibility across all levels, including with regulators
Analytical and solutions‑focused problem solver, with a track record of delivering improvements that add real value
Collaborative partner experienced in cross‑functional alignment, engagement, and shared learning
Awareness of emerging trends in operational management, strategy, technology, automation, and performance measurement
What we offer:
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
All colleagues eligible for up to £3,600 of free shares each year after one year of service