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Group Risk Senior Central Office Manager

United Kingdom, Cardiff · Job Posted January 24, 2026
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Job Description

We’re looking for a thoughtful, collaborative Central Office Manager to help shape the future of our Group Risk Management & Sustainability function. This role offers the opportunity to make a meaningful impact — bringing people together, supporting leaders, and helping our teams work with confidence, clarity, and purpose. You’ll play a central role in how we plan, organise, and continually strengthen the way we work. If you enjoy connecting ideas, nurturing strong relationships, and guiding others through change, this is a chance to truly make your mark.

Job Responsibility

  • Bring teams and leaders together to develop clear, connected annual plans
  • Support the creation and delivery of an ambitious, practical strategy that reflects industry best practice
  • Strengthen and evolve our operating model to create consistency, clarity, and smoother ways of working
  • Maintain a balanced scorecard that helps teams understand progress and encourages constructive, open conversations
  • Partner closely with Finance to plan, track, and manage budgets with accuracy and transparency
  • Guide strategic projects, helping them run smoothly and delivering meaningful outcomes
  • Improve operational rhythm and efficiency through thoughtful planning, streamlined processes, and the use of smart technology
  • Lead the ongoing development of our risk‑management system, making it simple, accessible, and supportive for all teams
  • Provide trusted guidance to senior leaders through well‑crafted insights, documentation, and communication
  • Create an engaging, well‑structured environment for monthly Senior Leadership meetings
  • Build warm, collaborative relationships across second‑line teams, fostering alignment and shared learning
  • Help resolve operational challenges with empathy, clear communication, and practical, long‑term solutions

Requirements

  • Engaging, approachable leader who creates clarity, motivates others, and builds a strong sense of shared purpose through open, face‑to‑face communication
  • Experienced operational and governance leader with a background in complex or regulated environments (FTSE 100 experience beneficial)
  • Strong strategic thinker with proven ability to influence senior leaders, support decision‑making, and shape effective operating models
  • Deep expertise in operational management, including strategic planning, budgeting, performance measurement, and financial oversight
  • Skilled in designing and improving operating models, driving efficiency, automation, workflow optimisation, and smarter ways of working
  • Experience in balanced scorecard development and using data‑driven insights to improve performance and accountability
  • Highly organised project and delivery manager, confident working across systems, reporting, process improvement, and change initiatives
  • Strong coach and facilitator, able to support leaders and teams through change, complexity, and transformation
  • Robust governance and documentation capability, producing clear, high‑quality written outputs at pace
  • Exceptional communicator and stakeholder manager who builds trust and credibility across all levels, including with regulators
  • Analytical and solutions‑focused problem solver, with a track record of delivering improvements that add real value
  • Collaborative partner experienced in cross‑functional alignment, engagement, and shared learning
  • Awareness of emerging trends in operational management, strategy, technology, automation, and performance measurement

What we offer

  • Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • You also have the option to buy or sell up to an additional five days of annual leave
  • All colleagues eligible for up to £3,600 of free shares each year after one year of service
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover

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