CrawlJobs Logo

Group Reservations Specialist

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
United States , South Beach

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Our Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property Administrative Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs. Whether providing administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software), serving as the point of contact for clients and vendors, or acting as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event), our Property Administrative Specialists get the job done. They are critical to ensure smooth operations throughout the entire hotel.

Job Responsibility:

  • Develop and maintain positive working relationships with other employees and departments
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • report accidents, injuries, and unsafe work conditions to manager
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • stand, sit, or walk for an extended period of time
  • reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • perform other reasonable job duties as requested by Supervisors
  • ensure the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
  • learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Requirements:

Candidate Will Manage Group Reservations And Prior Experience Is Preferred

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Group Reservations Specialist

Guest Recognition Specialist and Group Rooms Coordinator

This hybrid role is part of the Commercial Division and is primarily responsible...
Location
Location
United States of America , Miami Beach
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College Education
  • Previous luxury hotel experience preferred
  • Great communications Skills
Job Responsibility
Job Responsibility
  • Review all guest reservations and profiles daily to prepare for arrivals
  • Process all group turnovers
  • Maintain Group Reservations email in-boxes
  • Communicate all group activity, pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Complimentary Parking
  • Fulltime
Read More
Arrow Right

Group Reservations Specialist

Our Property Administrative Specialists play an important role in a number of vi...
Location
Location
United States , South Beach
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Develop and maintain positive working relationships with other employees and departments
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • report accidents, injuries, and unsafe work conditions to manager
  • move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • stand, sit, or walk for an extended period of time
  • reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • perform other reasonable job duties as requested by Supervisors
  • prior experience is preferred
Job Responsibility
Job Responsibility
  • Play an important role in a number of vital hotel functions
  • work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs
  • provide administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software)
  • serve as the point of contact for clients and vendors
  • act as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event)
  • ensure smooth operations throughout the entire hotel
  • create a safe workplace
  • follow company policies and procedures
  • uphold quality standards
  • ensure uniform, personal appearance, and communications are professional
What we offer
What we offer
  • Chance to be proud of the work you do and who you work with
  • Fulltime
Read More
Arrow Right

Reservations Sales Specialist

The Reservations Sales Specialist position is responsible for selling a cluster ...
Location
Location
United States of America , Palm Beach
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be fluent in reading, writing and spoken English
  • Must be able to analyze guest situations and make suggestions that meets and exceeds the guest’s expectations of the hotel
  • Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
  • Excellent interpersonal, typing and communication skills, as well as a positive attitude
  • Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS
  • Skills and ability to learn and master multiple software systems
  • Luxury hotel Sales and/or Operations background preferred (minimum of 3 years)
  • Proven sales conversion track record a plus
Job Responsibility
Job Responsibility
  • Capture sales from in-coming Reservation calls (Rooms, Spa, Dining, Watersports, etc.) and coordinate details of each booking following all reservation standards, processes, and procedures
  • Receive and answer all Web, e-mail, WRO, Trust, Internal Sales & Executive Office, FIT and Wholesale ResCom, confirming and corresponding as needed
  • Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures
  • Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments
  • Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action
  • Complete pre-arrival reservation detail process including but not limited to
  • confirming billing and non-guaranteed ResCom, dinner ResCom, spa ResCom and waitlisted ResCom
  • Support Group Room Coordinator and Guest Recognition Specialist as needed
  • Accepts and delivers wake up calls, messages, and faxes in a timely manner
What we offer
What we offer
  • Competitive salary, wages, and a comprehensive benefits package
  • Complimentary employee benefits after one year of service
  • 401(k) Retirement Plan and Company Match
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Reservations Specialist

Villatel, a hospitality company, is seeking an experienced Reservations Speciali...
Location
Location
United States , Orlando
Salary
Salary:
19.00 - 21.00 USD / Hour
villatel.com Logo
Villatel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
  • Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude
  • Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth
  • Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
  • Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
  • Office, Excel, Teams, and SharePoint
Job Responsibility
Job Responsibility
  • Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
  • Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
  • Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
  • Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
  • Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
  • Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests
  • Fulltime
Read More
Arrow Right

Reservations Specialist

Villatel, a hospitality company, is seeking an experienced Reservations Speciali...
Location
Location
United States , Orlando
Salary
Salary:
18.00 - 20.00 USD / Hour
villatel.com Logo
Villatel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
  • Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude
  • Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth
  • Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
  • Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
  • Office, Excel, Teams, and SharePoint
Job Responsibility
Job Responsibility
  • Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
  • Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
  • Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
  • Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
  • Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
  • Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests
  • Fulltime
Read More
Arrow Right

Guest Recognition Specialist & Core Supervisor

The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX...
Location
Location
Switzerland , Geneva
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong leadership, communication, and organizational skills
  • Guest-centric mindset with attention to detail and confidentiality
  • Fluent in French and English
  • Flexible availability including shifts, weekends, and holidays
  • Experience with Opera and Golden systems preferred
Job Responsibility
Job Responsibility
  • Supervise and support Reservations & PBX agents to ensure efficiency, accuracy, and compliance with Four Seasons service standards
  • Handle guest complaints, escalations, and VIP bookings in accordance with company policy
  • Review and validate individual and group reservations, ensuring tasks are completed correctly
  • Communicate and implement new rates, packages, promotions, and procedures
  • Liaise with Sales, Marketing, Front Office, and operational departments to ensure seamless reservations flow
  • Manage travel agency commission checks and departmental manuals
  • Act on behalf of the Reservations Manager during absence and participate in required meetings
  • Maintain accurate, compliant guest profiles in Opera and Golden, following Global Data Entry Standards
  • Identify and flag duplicate or mismerged profiles in coordination with Corporate Guest Recognition
  • Manage guest essentials, preferences, subscriptions, and approval workflows
  • Fulltime
Read More
Arrow Right

Assistant Director of Convention Services

The Assistant Director of Convention Services plays a key role in supporting the...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Possesses strong analytical skills
  • Proven experience in hotel operations
  • Experience with sales and revenue management is desirable
  • Great communication skills, both verbally and written
  • Fluency in Spanish and in English, both verbally and written
  • Knowledge of hotel and competitive environment
  • Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative
  • Must possess computer skills, including, but not limited to, Microsoft Word, Excel
  • Good knowledge of Opera Sales & Catering & PMS systems
Job Responsibility
Job Responsibility
  • Assists with forecasting, budgeting, and performance analysis related to group and event operations
  • Oversees the coordination of all logistical aspects of assigned groups, ensuring accurate and timely communication between clients and internal departments
  • Works proactively to anticipate client needs, resolves issues, and maximizes customer satisfaction throughout the planning and on-site phases
  • Maintains strong relationships with key MICE, Corporate, Entertainment, and Leisure group accounts, collaborating closely with Sales, Catering, and Operational teams
  • Supports the Director of Catering & Convention Services in coaching, guiding, and developing the Convention Services team to ensure high service standards and operational excellence
  • Ensures that all events are executed in alignment with brand standards, operational procedures, and the hotel’s financial goals
  • Ensures that all departmental procedures are followed consistently and provides weekly reminders and follow-up to the Convention Services team
  • Supports the Director of Catering & Convention Services in departmental initiatives, reporting, and strategic planning
  • Works closely with the Director of Catering & Convention Services on departmental forecasting and budgeting
  • Reviews BEOs and Group Fact Sheets to guarantee accuracy and completeness, anticipating operational needs to ensure a smooth internal workflow from initial planning through event execution
  • Fulltime
Read More
Arrow Right

Global Reservations Specialist – Design Hotels

The main objective is to provide a professional and unique sales environment for...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hospitality background is essential
  • sales experience would be a bonus
  • Team player with excellent English written and verbal communication skills
  • Strong analytical and administrative skills
  • Creativity and attention for detail
  • Excellent time management skills and ability to multi-task and prioritization skills
  • Proficiency in MS Office
Job Responsibility
Job Responsibility
  • Handle phone, e-mail, and written requests by end consumers, travel agents, and member hotels
  • Consult group clients in sourcing hotels for events and conferences
  • Convey the highest standards of product knowledge and delivery of first-class service to individual, high-end, and VIP clients as well as travel & event agencies at all points of contact
  • Maximize revenue for the voice channel whilst maintaining brand and professional integrity
  • Use the Central Reservation System in accordance with the SOPs to ensure the highest levels of customer service and for maintenance of the system
  • Manage client travel logistics, handling hotels, and provide full dedicated support to the clients
  • Ensure high level of attention to detail with all given work
  • Prioritize workload, working within given deadlines ensuring client budgets and specific requirements are met
  • Manage allocated projects
  • Process administrative tasks including accounting queries, promptly and accurately
What we offer
What we offer
  • A great experience in the niche market of luxury boutique hotels
  • Working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™ located in the creative Media Spree area in Berlin
  • Regular working schedule from Monday to Friday
  • Great benefits at member hotels and brand partners from employee discounts to special offers, including Marriott Explore rates
  • Career development opportunities in an international company
  • Fulltime
Read More
Arrow Right