Group Reservations Specialist Job at Marriott Bonvoy (South Beach)

Group Reservations Specialist

Our Property Administrative Specialists play an important role in a number of vi...

Location

United States , South Beach

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Develop and maintain positive working relationships with other employees and departments
support team to reach common goals
listen and respond appropriately to the concerns of other employees
report accidents, injuries, and unsafe work conditions to manager
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
stand, sit, or walk for an extended period of time
reach overhead and below the knees, including bending, twisting, pulling, and stooping
perform other reasonable job duties as requested by Supervisors
prior experience is preferred

Job Responsibility

Play an important role in a number of vital hotel functions
work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs
provide administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software)
serve as the point of contact for clients and vendors
act as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event)
ensure smooth operations throughout the entire hotel
create a safe workplace
follow company policies and procedures
uphold quality standards
ensure uniform, personal appearance, and communications are professional

What we offer

Chance to be proud of the work you do and who you work with

Fulltime

Reservations Specialist

Villatel, a hospitality company, is seeking an experienced Reservations Speciali...

Location

United States , Orlando

Salary:

19.00 - 21.00 USD / Hour

Villatel

Expiration Date

Until further notice

Requirements

Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude
Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth
Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
Office, Excel, Teams, and SharePoint

Job Responsibility

Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests

Fulltime

Reservations Specialist

Villatel, a hospitality company, is seeking an experienced Reservations Speciali...

Location

United States , Orlando

Salary:

18.00 - 20.00 USD / Hour

Villatel

Expiration Date

Until further notice

Requirements

Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals
Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude
Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objectives, and close sales to drive revenue growth
Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment
Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management
Computer proficiency: Proficiency in using reservation management systems and Microsoft systems to include
Office, Excel, Teams, and SharePoint

Job Responsibility

Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, travel agencies, 3rd party platforms and wholesale groups with accuracy and attention to detail
Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience
Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency
Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests
Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately
Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests

Fulltime

Global Reservations Specialist – Design Hotels

The main objective is to provide a professional and unique sales environment for...

Location

Germany , Berlin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Hospitality background is essential
sales experience would be a bonus
Team player with excellent English written and verbal communication skills
Strong analytical and administrative skills
Creativity and attention for detail
Excellent time management skills and ability to multi-task and prioritization skills
Proficiency in MS Office

Job Responsibility

Handle phone, e-mail, and written requests by end consumers, travel agents, and member hotels
Consult group clients in sourcing hotels for events and conferences
Convey the highest standards of product knowledge and delivery of first-class service to individual, high-end, and VIP clients as well as travel & event agencies at all points of contact
Maximize revenue for the voice channel whilst maintaining brand and professional integrity
Use the Central Reservation System in accordance with the SOPs to ensure the highest levels of customer service and for maintenance of the system
Manage client travel logistics, handling hotels, and provide full dedicated support to the clients
Ensure high level of attention to detail with all given work
Prioritize workload, working within given deadlines ensuring client budgets and specific requirements are met
Manage allocated projects
Process administrative tasks including accounting queries, promptly and accurately

What we offer

A great experience in the niche market of luxury boutique hotels
Working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™ located in the creative Media Spree area in Berlin
Regular working schedule from Monday to Friday
Great benefits at member hotels and brand partners from employee discounts to special offers, including Marriott Explore rates
Career development opportunities in an international company

Fulltime

Global Reservations Specialist

The main objective is to provide a professional and unique sales environment for...

Location

Germany , Berlin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Hospitality background is essential
sales experience would be a bonus
excellent English written and verbal communication skills
strong analytical and administrative skills
creativity and attention for detail
excellent time management skills and ability to multi-task and prioritization skills
proficiency in MS Office

Job Responsibility

Handle phone, e-mail, and written requests by end consumers, travel agents, and member hotels
consult group clients in sourcing hotels for events and conferences
convey the highest standards of product knowledge and delivery of first-class service to individual, high-end, and VIP clients as well as travel & event agencies at all points of contact
maximize revenue for the voice channel whilst maintaining brand and professional integrity
use the Central Reservation System in accordance with the SOPs to ensure the highest levels of customer service and for maintenance of the system
manage client travel logistics, handling hotels, and provide full dedicated support to the clients
ensure high level of attention to detail with all given work
prioritize workload, working within given deadlines ensuring client budgets and specific requirements are met
manage allocated projects
process administrative tasks including accounting queries, promptly and accurately

What we offer

A great experience in the niche market of luxury boutique hotels
working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™ located in the creative Media Spree area in Berlin
regular working schedule from Monday to Friday
great benefits at member hotels and brand partners from employee discounts to special offers, including Marriott Explore rates
career development opportunities in an international company

Fulltime

New

Reservations Sales Specialist

The Reservations Sales Specialist is responsible for selling and coordinating re...

Location

United States , Palm Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Fluency in English (reading, writing, and speaking)
3+ years of experience in luxury hotel sales, reservations, or operations preferred
Proven ability to drive sales conversions and maximize revenue opportunities
Strong analytical, organizational, and multitasking skills
Excellent interpersonal and communication skills
Ability to prioritize tasks and follow up with a strong sense of urgency
Strong computer proficiency, including Microsoft Office and Opera PMS
Ability to learn and navigate multiple systems and platforms
Strong attention to detail and accuracy
Ability to adapt in a fast-paced, dynamic environment

Job Responsibility

Capture and convert reservation inquiries across multiple channels, including phone, email, web, and internal requests
Coordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunities
Provide exceptional, personalized service to guests, travel advisors, and internal stakeholders
Manage chat communication platforms, responding to guest inquiries in a timely and professional manner
Handle guest requests, special accommodations, and resolve concerns in line with Four Seasons standards
Complete pre-arrival processes, including confirming reservations, billing details, and waitlisted services
Support cross-functional teams such as Group Reservations and Guest Recognition as needed
Assist with PBX call handling, including routing, messaging, and guest communication
Manage and respond to internal service requests (HOTSOS) and coordinate with operational departments
Maintain accurate records and data within reservation and property systems

What we offer

Competitive salary, wages, and a comprehensive benefits package
Complimentary employee benefits after one year of service
401(k) Retirement Plan with company match
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Reservations Sales Specialist

The Reservations Sales Specialist position is responsible for selling a cluster ...

Location

United States of America , Palm Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be fluent in reading, writing and spoken English
Must be able to analyze guest situations and make suggestions that meets and exceeds the guest’s expectations of the hotel
Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
Excellent interpersonal, typing and communication skills, as well as a positive attitude
Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS
Skills and ability to learn and master multiple software systems
Luxury hotel Sales and/or Operations background preferred (minimum of 3 years)
Proven sales conversion track record a plus

Job Responsibility

Capture sales from in-coming Reservation calls (Rooms, Spa, Dining, Watersports, etc.) and coordinate details of each booking following all reservation standards, processes, and procedures
Receive and answer all Web, e-mail, WRO, Trust, Internal Sales & Executive Office, FIT and Wholesale ResCom, confirming and corresponding as needed
Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures
Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments
Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action
Complete pre-arrival reservation detail process including but not limited to
confirming billing and non-guaranteed ResCom, dinner ResCom, spa ResCom and waitlisted ResCom
Support Group Room Coordinator and Guest Recognition Specialist as needed
Accepts and delivers wake up calls, messages, and faxes in a timely manner

What we offer

Competitive salary, wages, and a comprehensive benefits package
Complimentary employee benefits after one year of service
401(k) Retirement Plan and Company Match
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Recognition Specialist and Group Rooms Coordinator

This hybrid role is part of the Commercial Division and is primarily responsible...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College Education
Previous luxury hotel experience preferred
Great communications Skills

Job Responsibility

Review all guest reservations and profiles daily to prepare for arrivals
Process all group turnovers
Maintain Group Reservations email in-boxes
Communicate all group activity, pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Select Country

Group Reservations Specialist

Job Description

Job Responsibility

Requirements

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Group Reservations Specialist

Group Reservations Specialist

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Reservations Specialist

Global Reservations Specialist – Design Hotels

Global Reservations Specialist

Reservations Sales Specialist

Reservations Sales Specialist

Guest Recognition Specialist and Group Rooms Coordinator

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