Group Reservations Manager Job at Marriott Bonvoy

Group Reservations Manager

JOB SUMMARY: Responsible for soliciting and managing of reservations sales-relat...

Location

United States

Salary:

73000.00 - 103000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required.
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Job Responsibility

Responsible for soliciting and managing of reservations sales-related opportunities
Manages and provides training and work assignments to Reservations Sales staff
Actively up-sells each business opportunity to maximize revenue opportunity
Achieves personal and team related revenue goals
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
Provides service to our customers in order to grow share of the account on behalf of the company
Identifies new reservations sales business to achieve personal and property revenue goals
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the property based on market conditions and property needs
Monitors same day selling procedures to maximize room revenue and control property occupancy

Fulltime

Group Reservations Manager

The Group Reservations Manager leads and oversees all group reservation operatio...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong command of Opera and Marsha
Excellent communication, negotiation, and problem-solving skills
Demonstrated ability to lead teams, manage multiple priorities, and make strategic decisions
Analytical mindset with strong attention to detail and customer-centric approach
Flexibility to adjust working hours based on hotel events and operational needs

Job Responsibility

Lead the end-to-end management of group room blocks, ensuring accuracy, compliance with contractual terms, and timely execution of all reservation requirements
Establish and maintain operational standards, workflows, and performance expectations for the Group Reservations team
Oversee the integrity of data entry and system usage across platforms such as Opera and Marsha
Serve as the primary liaison between Sales, Convention Services, Front Office, and other operational departments to ensure seamless group execution
Lead and participate in key meetings including pre-conferences, group fact sheet reviews, pick-up analyses, and post-event evaluations
Build and maintain strong professional relationships with Meeting Planners, ensuring proactive communication and exceptional service delivery
Manage VIP arrangements, upgrades, special requests, and rooming list requirements with precision and attention to detail with Conventions Department
Monitor pick-up trends, room block performance and identify risks and opportunities
Recommend process improvements, system enhancements, and operational efficiencies to maximize revenue and guest satisfaction
Provide coaching, guidance, and continuous feedback to Group Coordinators and other team members

Fulltime

Group Reservations Manager

The Group Reservations Manager leads and oversees all group reservation operatio...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong command of Opera and Marsha
Excellent communication, negotiation, and problem-solving skills
Demonstrated ability to lead teams, manage multiple priorities, and make strategic decisions
Analytical mindset with strong attention to detail and customer-centric approach
Flexibility to adjust working hours based on hotel events and operational needs

Job Responsibility

Lead the end-to-end management of group room blocks, ensuring accuracy, compliance with contractual terms, and timely execution of all reservation requirements
Establish and maintain operational standards, workflows, and performance expectations for the Group Reservations team
Oversee the integrity of data entry and system usage across platforms such as Opera and Marsha
Serve as the primary liaison between Sales, Convention Services, Front Office, and other operational departments to ensure seamless group execution
Lead and participate in key meetings including pre-conferences, group fact sheet reviews, pick-up analyses, and post-event evaluations
Build and maintain strong professional relationships with Meeting Planners, ensuring proactive communication and exceptional service delivery
Manage VIP arrangements, upgrades, special requests, and rooming list requirements with precision and attention to detail with Conventions Department
Monitor pick-up trends, room block performance and identify risks and opportunities
Recommend process improvements, system enhancements, and operational efficiencies to maximize revenue and guest satisfaction
Provide coaching, guidance, and continuous feedback to Group Coordinators and other team members

Fulltime

Group Sales & Reservations Manager

Recently listed in The Time’s Best Places to Work 2025 and in Code Hospitality H...

Location

United Kingdom , Manchester

Salary:

35000.00 - 40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in sales, business development or events management within hospitality
A strong network across Northern hospitality, corporate and events sectors
Commercially aware, target-driven and confident negotiating high-value bookings
Experience building sales strategies and delivering clear reporting
Comfortable using CRM systems and booking platforms (Collins experience preferred)
Self-motivated and proactive, with the ability to work independently
Collaborative mindset, able to build strong relationships with Marketing, Operations and site teams
Positive, energetic and tenacious attitude
Passion for hospitality, competitive socialising and creating guest-focused experiences

Job Responsibility

Proactively identify and develop new business opportunities to grow private hire, group bookings and corporate revenue
Build and maintain strong relationships with corporate clients, event agencies, local businesses and community partners
Conduct regular local outreach to increase brand awareness and nurture meaningful partnerships
Create and manage contra partnerships with local hotels, theatres, community groups and aligned brands
Represent Nell’s at networking and hospitality industry events where appropriate
Secure high-value bookings and repeat business across multiple venues
Manage and convert all booking enquiries for groups of 13+ guests
Upsell packages, add-ons and menu enhancements to maximise spend per head
Collaborate with Marketing and Operations to create compelling, guest-friendly packages and minimum spends
Own and optimise the booking system (Collins), ensuring booking types, processes and the guest journey are clear, effective and commercially strong

What we offer

Competitive Salary & Bonuses
Career Growth with funded courses & leadership development
Free food and drink on shift and generous staff discounts at all sites when not at work
Inclusive Culture
Private Health with access to a private GP and covers you for inpatient or outpatient care with our partner Vitality
Make a Difference through sustainability initiatives, community projects, and charity events
Well-being Support including 12 free counselling sessions a year with Health Assured
Birthday and Christmas credit to spend at our venues, plus two epic staff parties a year
Travel Perks with 50% off late-night taxis
Hospitality Hikes fully funded

New

Assistant Reservations Manager

Oversee accuracy of room blocks, reservations, and group market codes. Communica...

Location

Vietnam , Cam Ranh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue

Fulltime

New

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Soliciting and managing of reservations sales-related opportunities
Managing and providing training and work assignments to Reservations Sales staff
Actively up-selling each business opportunity to maximize revenue opportunity
Achieving personal and team related revenue goals
Driving customer loyalty by delivering service excellence throughout each customer experience
Providing service to customers in order to grow share of the account on behalf of the company
Identifying new reservations sales business to achieve personal and property revenue goals
Understanding the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knowing how to sell against them
Closing the best opportunities for the property based on market conditions and property needs
Monitoring same day selling procedures to maximize room revenue and control property occupancy

Fulltime

New

Assistant Manager - Reservations

Oversee accuracy of room blocks, reservations, and group market codes. Communica...

Location

India , Dehradun

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue

Fulltime

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Indonesia , Manado

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Soliciting and managing of reservations sales-related opportunities
Managing and providing training and work assignments to Reservations Sales staff
Actively up-selling each business opportunity to maximize revenue opportunity
Achieving personal and team related revenue goals
Driving customer loyalty by delivering service excellence throughout each customer experience
Providing service to our customers in order to grow share of the account on behalf of the company
Identifying new reservations sales business to achieve personal and property revenue goals
Understanding the overall market
Closing the best opportunities for the property
Monitoring same day selling procedures

Fulltime

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