CrawlJobs Logo

Group Reservations Manager

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
Spain , Barcelona

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Group Reservations Manager leads and oversees all group reservation operations within the Groups & Conventions department. This role serves as the strategic point of contact for Meeting Planners and Convention Services Managers, ensuring flawless execution of all reservation-related components of group business. The manager is responsible for driving operational excellence, maintaining contractual compliance, optimizing room block performance, and fostering strong internal and external relationships.

Job Responsibility:

  • Lead the end-to-end management of group room blocks, ensuring accuracy, compliance with contractual terms, and timely execution of all reservation requirements
  • Establish and maintain operational standards, workflows, and performance expectations for the Group Reservations team
  • Oversee the integrity of data entry and system usage across platforms such as Opera and Marsha
  • Serve as the primary liaison between Sales, Convention Services, Front Office, and other operational departments to ensure seamless group execution
  • Lead and participate in key meetings including pre-conferences, group fact sheet reviews, pick-up analyses, and post-event evaluations
  • Build and maintain strong professional relationships with Meeting Planners, ensuring proactive communication and exceptional service delivery
  • Manage VIP arrangements, upgrades, special requests, and rooming list requirements with precision and attention to detail with Conventions Department
  • Monitor pick-up trends, room block performance and identify risks and opportunities
  • Recommend process improvements, system enhancements, and operational efficiencies to maximize revenue and guest satisfaction
  • Provide coaching, guidance, and continuous feedback to Group Coordinators and other team members
  • Identify training needs and coordinate learning opportunities related to systems, procedures, and customer service
  • Foster a collaborative, high-performance team culture aligned with hotel standards
  • Weekly meeting with Conventions Services
  • Attend weekly One of One meeting with DCS
  • Full management of the group room blocks
  • Attend pre-con meeting and Group Fact Sheet meetings

Requirements:

  • Strong command of Opera and Marsha
  • Excellent communication, negotiation, and problem-solving skills
  • Demonstrated ability to lead teams, manage multiple priorities, and make strategic decisions
  • Analytical mindset with strong attention to detail and customer-centric approach
  • Flexibility to adjust working hours based on hotel events and operational needs

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Group Reservations Manager

Sales Manager - Groups

Staycity is an urban aparthotel brand, blending the freedom of apartment living ...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
wilde.com Logo
Wilde Aparthotels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2+ years of Hotel/Aparthotel Sales, Reservations and/or Property Account Management experience, with some Groups experience essential
  • Prior experience working in the UK or Irish market, and local Dublin market knowledge is helpful
  • Experience with new business generation
  • Knowledge of Corporate Business Travel, Group and Extended stay segments
  • Knowledge of Sales Force/Opera/IDEAS/Agency360/LinkedIn Sales Navigator
  • A fiercely proactive and can-do attitude
  • A willingness to travel when needed
Job Responsibility
Job Responsibility
  • Assist in planning local and national sales activities, network and socialise with the wider teams, and attend trade shows and presentations to promote Staycity and the group portfolio
  • Meeting and speaking with new and existing clients, securing and managing new corporate accounts by building and maintaining professional working relationships
  • Actively and dynamically promote the brand through sales and marketing activity including promotional road shows and presentations undertaken by the company
  • Provide timely, accurate, competitive quotes on all corporate and long-stay enquiries while striving to maintain maximum profit margin
  • Maintaining accurate records of all prices, sales, and activity reports
  • Securing and managing corporate accounts, and group agencies by building and maintaining professional relationships with key bookers
  • Driving sales activity to generate new business and grow existing business
What we offer
What we offer
  • Paid family leave (>1 year of service)
  • Flexible working patterns
  • Bonus scheme that rewards high performers
  • based on our core values and tied to individual property goals
  • Discounted rates for overnight stays for you, your family and friends
  • Refer and earn scheme - earn up to £/€550
  • Cycle to work scheme- to support a healthy lifestyle and our planet
  • Education Support to help you foster new skills
  • Volunteer days: 2 paid volunteer days per year
  • Support for you and your family when you need it with our Employee Assistance Program (EAP)
  • Fulltime
Read More
Arrow Right

Reservations Manager

Responsible for soliciting and managing reservations sales-related opportunities...
Location
Location
Thailand , Koh Samui
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • no work experience required
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
Job Responsibility
Job Responsibility
  • Identifies new reservations sales business to achieve personal and property revenue goals
  • understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand
  • closes the best opportunities for the property based on market conditions and property needs
  • monitors same day selling procedures to maximize room revenue and control property occupancy
  • gains understanding of the property's primary target customer and service expectations
  • responds to incoming reservations sales opportunities
  • uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • assists in monitoring group reservation forecast data
  • coordinates with sales and Convention Services to process rooming lists and reservation cards
  • assists with monitoring accuracy of reservation sales orders within tracking systems
What we offer
What we offer
  • Equal opportunity employer
  • dedication to diversity and inclusion
  • training tools
  • orientation program for employees
  • positive work environment
  • global team experience.
  • Fulltime
Read More
Arrow Right

Assistant Reservations Manager

Oversee accuracy of room blocks, reservations, and group market codes. Communica...
Location
Location
Qatar , Westbay
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Fulltime
Read More
Arrow Right

Credit Portfolio Group Manager

The Portfolio Credit Risk Management role oversees portfolio risk management act...
Location
Location
Colombia , Bogotá
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience
  • Solid knowledge and hands-on experience in risk management, especially with credit portfolios
  • Acumen in questioning, examining, and validating new account strategies, account management strategies, and non-scoring financial models
  • Familiarity with compliance protocols with a demonstrated ability to direct, assess and dispute compliance adherence
  • Experience in conducting and directing internal and external audits
  • Ability to collaborate with multiple teams and departments
  • Comprehensive knowledge and experience in risk assessment
  • Proficiency in ensuring compliance with legal and regulatory requirements
  • Advanced expertise in scrutinizing and evaluating complex financial data
  • Proficiency in credit analysis, counterparty risk, and portfolio stress testing
Job Responsibility
Job Responsibility
  • Supervise and scrutinize risk management activities related to the credit portfolio
  • Oversee the end-to-end framework for credit reserve adequacy and stress testing
  • Validate new account strategies, account management strategy development, and non-scoring financial models
  • Conduct rigorous internal and oversight reviews
  • Assess and analyze risk during decision making processes
  • Ensure firm policies are upheld and promote ethical conduct
  • Stay informed about industry trends and leverage strong communication skills
  • Monitor and adapt current practices according to the latest trends in credit risk analysis
  • Utilize expertise to enhance compliance processes for credit portfolio limits
  • Serve as a key authority in overseeing the first line of defense processes for portfolio management
  • Fulltime
Read More
Arrow Right

Product Control Group Manager

The Books and Records Oversight team within Markets Operations aims to strengthe...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid accounting and financial background
  • good understanding of operational processes
  • 12 to 15+ years relevant experience
  • industry expertise in financial accounting and operational aspects of books and records management
  • finance professional background or degree
  • experience in Technology creating product setups and UAT
  • ability to measure and assess stress shocks
  • well-versed in franchise risk review
  • strong leadership skills
  • excellent communication skills
Job Responsibility
Job Responsibility
  • Work with line Operations teams to ensure correct metrics and controls are in place
  • ensure balance sheet substantiation is complete and controls are designed effectively
  • foster accounting practices/processes understanding within the Markets Ops team
  • partner closely with Business partners and Transformation teams
  • oversee account owner activity across Markets Operations
  • maintain Operations chart of accounts
  • set framework for consistent roles and responsibilities
  • manage reserve calculations and exception reductions
  • partner with Finance and Operations Risk & Control
  • promote end-to-end control environment
What we offer
What we offer
  • Global workforce benefits
  • focus on well-being
  • growth opportunities
  • work-life balance benefits.
  • Fulltime
Read More
Arrow Right

Sales and Group Rooms Coordinator

We are seeking an enthusiastic and detail-oriented Sales and Group Rooms Coordin...
Location
Location
United States , Vail
Salary
Salary:
60000.00 - 65000.00 USD / Year
thesebastianvail.com Logo
The Sebastian - Vail - A Timbers Resort
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • bachelor’s degree in hospitality, business, or related field is a plus
  • previous experience in hotel sales, group reservations, or a similar role is preferred
  • strong organizational and time-management skills
  • excellent interpersonal and communication skills
  • proficient in MS Office applications and familiarity with hotel management software
  • ability to multitask and adapt to changing priorities in a dynamic environment
  • strong problem-solving skills and attention to detail
Job Responsibility
Job Responsibility
  • Facilitate group room reservations and bookings, ensuring accuracy and attention to detail
  • collaborate with the sales team to provide outstanding service to clients and guests
  • manage and maintain group account files, tracking all agreements, dates, and relevant information
  • communicate effectively with other departments to ensure seamless execution of group events and reservations
  • assist with sales activities, including preparing proposals and contracts for group bookings
  • respond to client inquiries and resolve issues promptly and professionally
  • support the sales team with administrative tasks, including report generation, data entry, and record maintenance
  • ensure compliance with all company policies and procedures related to sales and room bookings
What we offer
What we offer
  • Free onsite shift parking
  • discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO for Full Time Year Round up to 4 weeks a year
  • wellness bonus if worked through full season until ski area closing
  • full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
  • free onsite Chef prepared employee dining room with hot meals and salad bar
  • Fulltime
Read More
Arrow Right

Group Reservations Coordinator

Responsible for managing all group reservations, ensuring compliance with contra...
Location
Location
Mexico , La Ribera
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • technical or university studies in Tourism, Hotel Management, or related fields are a plus
  • Minimum 2 years of experience in reservations and group management in luxury hotels or resorts
  • Experience in customer service within premium hospitality environments
  • Proficiency in Opera PMS and preferably Golden S&C
  • Knowledge of basic financial processes (deposits, credit policies)
  • Fluent English and Spanish (spoken and written)
  • Exceptional attention to detail and ability to handle critical information
  • Excellent interpersonal communication skills and teamwork abilities
  • Strong organizational skills, proactivity, and ability to work under pressure
Job Responsibility
Job Responsibility
  • Manage Blocks and Rates: Create group blocks in Opera upon receiving the sales contract, enter blackout dates, and set up rate codes as agreed
  • System Updates: Keep Opera PMS and Golden S&C updated in coordination with the Sales Group Coordinator
  • Group Communication: Inform group contacts, Events Manager, and Sales Manager about group activity (pickup, attrition) and provide block reports with confirmation numbers
  • Rooming List Processing: Complete rooming list within 48 hours of receipt
  • Financial Compliance: Follow deposit and credit card procedures and deliver pickup/attrition grids to Finance
  • Pre-Arrival Control: Conduct pre-arrival checks in Opera and Golden, attend key meetings (Pipeline, Group Resume, Pre-Con), and monitor progress using dashboards
  • Issue Management and Support: Report system anomalies to IT, resolve complaints professionally, and handle special requests from groups
What we offer
What we offer
  • Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
  • Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Uniforms: Complimentary Dry Cleaning for Employee Uniforms
  • Training & Development: In-house training workshops for line and management employees
  • Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards
  • Fulltime
Read More
Arrow Right

Group Rooms Coordinator

The Group Rooms Coordinator serves as the primary liaison between the Sales, Res...
Location
Location
United States , Wisconsin Dells
Salary
Salary:
18.00 - 20.00 USD / Hour
pyramidglobal.com Logo
Pyramid Global Hospitality
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • degree or coursework in Hospitality Management preferred
  • Minimum 1–2 years of hotel or resort reservations or sales coordination experience required
  • Strong organizational and communication skills with attention to accuracy and detail
  • Knowledge of property management and reservations systems (Opera, SynXis, or similar) preferred
  • Proficiency in Microsoft Office Suite, particularly Excel and Outlook
  • Excellent interpersonal and problem-solving abilities
  • Ability to handle multiple priorities and meet deadlines in a fast-paced environment
  • Professional demeanor with a commitment to providing exceptional guest and client service
  • Flexibility to work varied hours including weekends and holidays as required by business needs
Job Responsibility
Job Responsibility
  • Manage all aspects of group room blocks, including setup, monitoring, pickup, and release of unused rooms
  • Communicate with Sales, Conference Services, and Reservations teams to ensure all group details are accurate and up to date
  • Input and maintain group information, billing instructions, and rooming lists in the property management system
  • Prepare group resumes and communicate key details to Front Office, Housekeeping, and other relevant departments
  • Process rooming list changes, special requests, and VIP designations in a timely and professional manner
  • Verify billing arrangements and coordinate with Accounting for group deposits, billing, and final reconciliations
  • Provide prompt and courteous service to meeting planners, group contacts, and internal teams
  • Track and report on group pickup pace, cut-off dates, and attrition to support revenue management decisions
  • Maintain detailed documentation of all group communications, modifications, and confirmations
  • Assist with overflow and individual reservations during high-volume periods as needed
What we offer
What we offer
  • Comprehensive health, dental, and vision coverage
  • Paid time off and holidays
  • 401(k) with employer match
  • Associate recognition programs
  • Exclusive discounts and family perks
  • Free employee meal daily
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy