Job Description:
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Group Reservations Executive because together, we are better. Start your career at Sheraton, where you don't just work - you belong. Position Summary: Liaises closely with all the relevant Sales, Revenue Management, Reservations and Front Office members on a daily basis to accurately manage the group blocks and report all information in a timely manner. Handling and processing group reservations and telephone group enquiries. Update reservations of new guests, ensuring that all address details, room rate, departure date, marketing statistics (source of business, company, and company number), codes and method of payment are precise and correct. To maintain guest history, update and ensure the latest information is retained in the record. Ensure group bookings are entered into the PMS following correct procedures, reflecting a true picture of the definite and tentative group business. Attend the weekly sales and operation meeting to synchronise the business held on Opera and the PMS, communicate relevant information to the operation teams in a timely manner. Ensure all group related documents and correspondence is up to date and also a signed contract for all definite business. Ensure all supporting documentation is kept in file for future queries. Process all correspondence in respect of bookings, ensuring prompt attention and filing. Ensuring guests requirements are documented in Opera. Trace and follow up on all cut off dates, rooming lists, deposits and other client/guests requirements. Ensure payment and clearance paperwork of deposit monies. Be fully conversant with facilities of hotel, including room configurations and restaurant opening and closing times. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. As Group Reservations Executive you will be responsible for the successful handling of Group Reservations for Sheraton Grand Sydney Hyde Park. Benefits: Discounted accommodation and F&B at Marriott International worldwide; Paid day of Birthday Leave during your birthday month to celebrate your special day; Discounted parking and staff meals. Skills & Experience: Working rights in Australia; Experience in Opera PMS; Previous experience in 5 start hotel Front Office or Reservations Department. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
