Group Reservations Coordinator

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Identify guest reservation needs, determine appropriate room type, and verify availability
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Answer questions about property facilities/services and room accommodations
• Follow sales techniques to maximize revenue
• Communicate information regarding designated VIP reservations
• Input and access data in reservation system
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
• Oversee accuracy of room blocks and reservations
• Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups
• Set-up proper billing accounts according to Accounting policies
• Follow all company policies and procedures
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• Welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• Speak with others using clear and professional language
• prepare and review written documents accurately and completely
• answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• support team to reach common goals
• listen and respond appropriately to the concerns of other employees
• Comply with quality assurance expectations and standards
• Read and visually verify information in a variety of formats
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience

Chance to be proud of the work you do and who you work with