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Group Reservations Coordinator

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Marriott Bonvoy

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Location:
United States , Miami

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

20.00 USD / Hour
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Job Description:

In charge of inputting in the system all group sales contracts, group rooming lists and facilitates the reservation process for call-in groups. Communicates relevant information pertaining to groups with all departments involved and ensures accurate group billing. Responsible for maintaining inventory accuracy and system availability for transient and group reservations. In charge of processing all reservations requests received by phone, email or fax. Reconciliation of the different systems. Supports the revenue manager by updating reports and managing the day-to-day operations of the Revenue office.

Job Responsibility:

  • In charge of inputting in the system all group sales contracts, group rooming lists and facilitates the reservation process for call-in groups
  • Communicates relevant information pertaining to groups with all departments involved and ensures accurate group billing
  • Responsible for maintaining inventory accuracy and system availability for transient and group reservations
  • In charge of processing all reservations requests received by phone, email or fax
  • Reconciliation of the different systems
  • Supports the revenue manager by updating reports and managing the day-to-day operations of the Revenue office

Requirements:

  • Protect the privacy and security of guests and coworkers
  • Maintain confidentiality of proprietary materials and information
  • Follow company and department policies and procedures
  • Perform other reasonable job duties as requested by Supervisors
  • Actively listen and respond positively to guest questions, concerns, and requests
  • Address guests' service needs in a professional, positive, and timely manner
  • Anticipate guests' service needs
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting
  • Thank guests with genuine appreciation
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings
  • Answer telephones using appropriate etiquette
  • Talk with and listen to other employees to effectively exchange information
  • Speak to guests and co-workers using clear, appropriate and professional language
  • Support all co-workers and treat them with dignity and respect
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
  • Comply with quality assurance expectations and standards
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Input all groups contracts into the reservation system and PMS
  • Follow up on groups cutoff dates and manage group inventory
  • Input rooming lists and process requested changes
  • Ensure appropriate billing of group reservations
  • Communicates with sales, events, accounting and Front Desk to ensure the accuracy of the reservations and information about the groups
  • Update the different systems to ensure parity
  • Manages the transient inventory (room types)
  • In charge of processing commissions
  • Reporting (STR report, daily Revenue Tool…)
  • Inform guests of rules and regulations regarding qualifying rates
  • Input and access data in reservation system by entering correct information into proper fields
  • Verify availability of room type, rate, and occupancy before confirming any reservations
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
What we offer:
  • Health Insurance
  • Dental and Vision
  • Paid Time Off
  • 401K
  • Parking and Metro Reimbursement
  • Travel Perks and Benefits
  • Recognition and Rewards
  • Growth Opportunities
  • Holiday pay
  • Free Meals
  • Free uniforms
  • Free life insurance
  • Free short-term disability
  • Exclusive Discounts via LifeMart

Additional Information:

Job Posted:
January 03, 2026

Expiration:
January 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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