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Group Reservations Coordinator

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Four Seasons

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Location:
Mexico , La Ribera

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for managing all group reservations, ensuring compliance with contractual conditions regarding accommodations for both parties. This role is key to delivering an exceptional guest experience and optimizing hotel revenue.

Job Responsibility:

  • Manage Blocks and Rates: Create group blocks in Opera upon receiving the sales contract, enter blackout dates, and set up rate codes as agreed
  • System Updates: Keep Opera PMS and Golden S&C updated in coordination with the Sales Group Coordinator
  • Group Communication: Inform group contacts, Events Manager, and Sales Manager about group activity (pickup, attrition) and provide block reports with confirmation numbers
  • Rooming List Processing: Complete rooming list within 48 hours of receipt
  • Financial Compliance: Follow deposit and credit card procedures and deliver pickup/attrition grids to Finance
  • Pre-Arrival Control: Conduct pre-arrival checks in Opera and Golden, attend key meetings (Pipeline, Group Resume, Pre-Con), and monitor progress using dashboards
  • Issue Management and Support: Report system anomalies to IT, resolve complaints professionally, and handle special requests from groups

Requirements:

  • High school diploma required
  • technical or university studies in Tourism, Hotel Management, or related fields are a plus
  • Minimum 2 years of experience in reservations and group management in luxury hotels or resorts
  • Experience in customer service within premium hospitality environments
  • Proficiency in Opera PMS and preferably Golden S&C
  • Knowledge of basic financial processes (deposits, credit policies)
  • Fluent English and Spanish (spoken and written)
  • Exceptional attention to detail and ability to handle critical information
  • Excellent interpersonal communication skills and teamwork abilities
  • Strong organizational skills, proactivity, and ability to work under pressure
What we offer:
  • Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
  • Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Uniforms: Complimentary Dry Cleaning for Employee Uniforms
  • Training & Development: In-house training workshops for line and management employees
  • Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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